Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Achieve required sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. Assist in training new employees. Performs other duties as assigned by management.

Financial planning and small loans processing.Portfolios management.Recommend to management the disposition of delinquent loan for repossession or legal action.

Manage all aspects of existing Customer Accounts, working with various AMAX teams to achieve Customer requirements such as on time delivery of products and solutions.Providing customized computing solutions to a wide range of industries. Established delivery priorities and appropriate order quantities in conformance with supplier’s lead-time to ensure material availability, delivery and adherence to key performance indicators.