• Provide one-stop communication for all project stakeholders. Manage daily project activity and team communication. Provide weekly as well as ad hoc status reports on projects for all stakeholders. • Primary administrator of Workfront project management system. Continuous development of Workfront processes, documentation and training to help teams work more effectively.• Facilitate project team sessions with Marketing, Brand, CRM, Web, Legal, Compliance and Analytics teams. • Work collaboratively with Brand and Creative teams to prioritize needs and ensure proper execution of workflows.• Improve team results by continuously studying, evaluating, and redesigning processes.

• Work independently on major brand assessment and update project - tracking and updating all logos at 7 hospitals and many smaller facilities. Work with vendors to get best pricing and use most efficient processes as part of the logo update. Update includes signage, collateral and onsite digital messaging. • Coordinate and provide production support in photo and video shoots for a multimedia brand update campaign, including working with multiple vendors, patients who were providing testimonials and internal creative team.

• Write, with account executives, statements of work and creative briefs; manage writers, designers and vendors to deliver projects described in briefs.• Edit, proofread and write health care and marketing copy. Proof design work for accuracy according to creative brief.• Provide brand management guidance for client’s brand.• Establish processes for online workflow and archiving.• Ensure due dates and expectations are met and estimates are accurate. Manage traffic on projects from concept to delivery to follow-up.• Create timeline templates and schedules in Function Point project management software and run regular task reports.

• Cultivate and maintain relationships with individuals at all organizational levels, including front-lineteam members, executives, physicians and vendors.• Serve as primary contact for clients and vendors, advising clients of changes in job status and responding to questions and needs related to ongoing projects.• Consult with clients to help create the most cost effective collateral to meet their communication needs.• Lead the design and creation process from conception, design and content creation, and distribution by working with creative team and clients.• Follow up with creative team, clients and vendors to ensure due dates and expectations are met and estimates are accurate.• Schedule writers and designers using Function Point project management tool.• Create timeline templates in Function Point and run daily task reports to keep creative team on track.• Shop print jobs out to multiple vendors to obtain best pricing and quality on behalf of the client.• Gather and track benchmark pricing from vendors annually. Compile data for comparison and review.• Review final products for quality, alignment with brand standards, and completion of requested changes.• Help govern and protect the organization’s brand and the brand identities of signature events.• Define and document a system for opening, closing and tracking jobs.• Train new employees in office procedures and department standards.

• Liaised between clients and creative team of high-volume, high-pressure ad agency. Collaborated with clients on ad content and design.• Proofread ads for design and content.• Regulated workflow in art department, prioritizing ads and other projects. Created weekly and daily ad schedules.• Archived and organized thousands of ads as both electronic files on server and as hard copies in ad library.

• Sold, ordered and inventoried books at independent bookstore.• Provided extensive help for customers looking for obscure or out-of-print books.