Certified ITIL ExpertCertified ITIL Service ManagerOver ten years experience of applying ITIL principles to Telecommunications and IT Services support in the Public Sector environment.Years of solid practical experience merged with indepth understanding of the theoretical aspects of ITIL and related Business Management concepts brings a sense of reality to the table.27 Years of service with Canadian Forces, at all organizational levels, from front-line technical support through to National Headquarters policy development, Information Security and Life-Cycle Materiel Management.5 years of "Hands-on" experience as an avionics technician has provided an understanding of the role for standards and performance quality management in technology support processes.Specialties: ITSM Process analysis and development, Business Analysis, Professional Training; Governance and Service Management Strategic Design,