Contemporary Office interiors Ltd. (COI) is premier Miller Knoll dealer, DIRTT dealer & Commercial Flooring Supplier, with approximately 225 employees across the enterprise, Based in Calgary. The role was established to develop the concept of the construction division for COI. Responsible to lead 2 lines of business, Commercial Flooring & Demountable Walls.Significant Contributions:• Established business process & workflows to allow for synergistic operations & leveraging of resources across Flooring & Walls lines. Cross trained like roles to execute both lines of business. (IE Warehousing, Project Coordinators, Finance Branch operations.)• Established high performing sales & operational teams.• Grew Flooring & Walls sales by 33%/12% in 1st 12 months to achieve annual sales plan. Hit targets of (Flooring at 118% & Walls at 100%).• Played a key role in 2 Acquisition integrations into COI; CanWest (Flooring) & Element (Modular Construction) with a staff of 24 added to our team.• Member of the 7-person team at COI.

Implemented Retail Home Services programs in Canada and the US for mid-size to large retail brands, which included Costco, Lowes and Sams Club, Brandsmart. Led strategic retail planning decision-making to govern operational activities, and ensure market growth.Significant Contributions:• Envisioned & executed “Build, Grow, Enhance” strategy in collaboration with the CEO. Oversaw cost optimization, implemented new systems, streamlined internal workflow, & analyzed emerging industry trends. • Developed all operating agreements & customer contracts in association with external counsel in US & Canada. Liaised with senior executives to address concerns & strengthen partnerships.• Devised an impactful corporate identity & introduced effective marketing tools to promote HITN Value Proposition. Implemented Lead Management System (Salesforce) & full cycle Lead Lifecycle Platform.• Cultivated relationships with key operating partners across consumer financing, call center, & other sectors

Associa is North Americas largest Community (Condominium) Management Company. Operating more than 180 branch offices and employing over 10,000 employees. As Branch President I was responsible for planning, developing and executing Associa’s cascaded business objectives across 2 branch office locations in Calgary. We serviced 150+ Condo Corporations with a full menu of Condo management services. My all-encompassing role was to ensure Sales, Operations and Services were being delivered to the standards set by the organization and executing on the 4 pillars of the company, Employee Moral, Client Growth, Client retention, Profitability.Significant Contributions:• Directed efforts for achieving strategic growth & operational excellence objectives across 2 branch offices in Calgary. Improved business operations systems, sales processes, & market best practices for North America’s largest Condominium Management Company.• Set performance goals, mitigated risks, & led Six Sigma Projects, & process improvements for enhancing profitability.• Implemented the insourced labour model, Associa-on-Call, to deliver maintenance programs to Condo properties, generating $2M revenue in 1st year.• Minimized operational expenses by 20% in 1st year by implementing Consistent operations platform in both branches.• Established Branch Management Plans (BMP) for Calgary market, recognized across the organization as the top BMP.

Role includes growing people and product sales for an established Commercial Flooring Manufacturer located in Quebec. Territory was Western Canada and objective was to achieve targeted Sales volume, product mix and profitability targets with end users, contractors, and the architectural and design community. Responsibilities also include building seamless relationships with sales reps and key accounts with in targeted segments. Build out strategy to identify key targets and approach. Manage overall expense and margin for Western region. Prepare budgets, create business plan for the region and secure and allocate resources to carry out plan.Significant Contributions:• Envisioned & executed people-oriented sales strategies, identified growth opportunities, enhanced customer experience, resolved operational issues, & nurtured long-lasting relationships with sales reps & key accounts.• Implemented account growth plans, governed budgets, & broadened distribution network for the carpet manufacturer.• Established an exemplary team of Regional Vice Presidents to target all markets in Western Canada, in addition to introducing a new Strategic Account Manager role.• Boosted revenue by 27% ($3M) in 2016 as well as significantly increased operating income across Western Canada.

Recruited by this mid-sized supplier with the mandate to drive significant company growth. Initially to maintain Home Depot Canada as a core customer and expand the service territory from Western Canada to a National service platform. As President, tasked to diversify customer base by leveraging the company’s national services warehousing platform, develop technology to manage exponential growth and integrated 2 strategic acquisitions into iSO, and a Director in 2 start-ups to support this growth. Utilized proven operational expertise to enter additional market segments including commercial flooring (i.e. multi-family, hospitality, and retirement living.) Developed and directed the implementation of strategic plans, including new operating locations, inventory controls, warehousing, and office configurations.Significant Contributions: • Recruited and retained industry-leading talent across the country, employing a “hands-on” and culturally-sensitive management style to lead a revenue growth of 140% over the course of 8 years. • Conceptualized company HR platform and introduced a comprehensive performance management strategy in order to enhance people development, improve customer satisfaction, drive productivity, and grow profitability. • Maintained Home Depot as a core customer and expanded the market territory from Western Canada to a national platform. Supported and integrated 2 strategic acquisitions into iSO to drive national growth. • Re-engineered workflows and business operation processes to reduce defects and improve efficiencies, which resulted in less than 1% chargeback rate. • Leveraged National retail fulfillment model into Commercial supply and install vertical across Canada. Supplying sales and services into Hospitality, Retail, Property Management and Long-term care facilities.

Reporting to company President, accountable for the development and implementation of the Home Services strategy for the Canadian division of Home Depot. Actively pursued mandate to grow the business substantially by improving quality of service and positively impacting the customer experience. Served as member of the Senior Executive team responsible for developing national budgets, which were presented to the senior team in Atlanta during annual operating and resource planning meetings. Additionally led notable process improvements, such as a re-engineering of all instore process to manage the Home Services business across the Canadian division.Significant Contributions:• Developed & implemented the Home Services strategy for the Canadian division of Home Depot.• Actively pursued mandate to grow the business substantially by improving quality of service & positively impacting the customer experience. Served as member of the Senior Executive team responsible for developing national budgets, which were presented to the senior team in Atlanta during annual operating & resource planning meetings. CAGR of 800% from 100M to 800M in 5 years. Reduced QOB from 7% to 2.1%• Designed & implemented new call center strategy & Full cycle lead management system.• Led notable process improvements, such as a re-engineering of all instore process to manage the Home Services business across the Canadian division.

• Managed 6 business units (4 of which were built from the ground-up) in the provinces of Manitoba & Saskatchewan.• Accountable for $240M in annual revenue, as well as 1,000+ store associates & management personnel.• Planned budgets & set sales targets for salesforce, increasing profits through effective P&L management & troubleshooting profit less areas, which resulted in top district performance in Canada.

• Advanced from Sales Associate to Department Manager, to Assistant Store Manager, & finally to Store Manager throughout the course of 7 years.• Responsible for all elements of retail store operations, managing a staff of 150-200 associates & an average annual revenue of $40-$60M per store. Full P&L responsibilities as the Store manager