Mike Davis Email & Phone Number

Unisys

Support Windows Server Administration, System Center Configuration Manager and Active Directory in a large web application hosting environment.

Harrisburg, Pennsylvania Area

Desktop Services Supervisor/Microsoft System Center Configuration Administrator

Mechanicsburg, Pa

Microsoft Configuration Manager Administrator

Responsible for end user support, deskside and phone. Desktop configuration, network changes, account creation, server administation, tape backup/disaster recovery.

ITG1/DSS1 (PA Dept of Corrections/Probation and Parole)Provide Level end user support for software and hardware issuesResolve Microsoft Terminal Services issuesImage and deploy workstations and laptops to end usersConfigure and Troubleshoot VPN for both PBPP and Dept of Corrections end usersConfigure workstations and wiring closet to ensure network connectivity for PBPP and CorrectionsProvide disaster recovery for the Board of Probation and ParoleConfigure printers and wiring closet to ensure network connectivityConfigure print servers for PBPP central and field officesTest and deploy software/hardware for the Dept of CorrectionsCreate images via Ghost for deployment of workstations/laptopsBuild and configure IBM servers for deployment to institution Education ServicesConfigure, test and install Tape libraries to handle the disaster recovery of Education Servers throughout the Dept of CorrectionsCreate written installation and procedural instructions for BIT and Facility IT Staff throughout Dept of Corrections. Post instructions onto MS Sharepoint for BIT and Facility IT Staff use.Advise information technology staff in the use of equipment warranties and maintenance contracts to resolve equipment problemsProvide First and Second Level support to BIT and Facility IT Staff concerning the variety of configurations for PBPP and Dept of Corrections.

Phone support for internal as well as external end-users.Supervised up to ten helpdesk staff members over a two year period.Created intranet procedure guide for helpdesk staff.Responsible for creating accounts in Active Directory, Exchange, and Lotus Notes.Responsible for imaging, updating, and installing software and hardware for desktops and laptops.Provided support for eight Citrix servers.