Mike Dow Email & Phone Number

Greater San Diego Area

•Key member of executive leadership team responsible for company growth of 2.5 times over 10 years.• Personally responsible for all operations company wide covering 125 employees within 4 facilities, in two states.

•General Manager for a high-volume bindery service for the printing industry, consisting of stitching, folding, and cutting services to produce over 500,000-finished pieces/month.•In charge of maintenance of all plant equipment, either through in-house repair or management of service calls with outside vendors.•Fill in on the production floor on all equipment as needed, including working overtime to ensure that customer deadlines are met. •Responsible for maintaining existing accounts and obtain new customers.•Work up cost estimates/proposals for jobs per customer requests. Follow-up on leads and submitted proposals/estimates.•Generate Work Orders – write up jobs per customer specifications for the production team to run.•Maintain schedule of jobs in progress using Anytime Organizer software.•Responsible for invoicing/Accounts Receivable – generate invoices weekly, sometimes daily, using QuickBooks software. Work with Accounts Payable to ensure that monies received match original work order and invoice.•Input and track clients’ purchase and pricing history using QuickBooks.•Conduct weekly collections calls on accounts over 60 days.•Order supplies using Internet and catalog/phone, receive shipments.•Responsible for cleanliness and organization of the warehouse.•Perform weekly sales calls, cold-calling on potential new clients to generate new business. Increased revenue by 15% within first year on the job, added 5 new clients that will generate an additional $50,000/year in revenue.•Managed bindery production team.•Prepare and conduct employee reviews.

Greater San Diego Area

•Promoted to Production Manager in less than 2 years for a fast-paced, high-volume wholesale commercial printing operation.•Managed a production team of 17 people responsible for maintenance and operation of large/small equipment, graphic design department, film processing department, bindery department, shipping/receiving and deliveries.•Maintained schedule of all jobs, tracked progress through production to ensure customer deadlines are met.•Managed proper storage/disposal of supplies and hazardous chemicals to comply with OSHA and fire regulations.•Interfaced with vendors to acquire new equipment (machinery), parts and supplies (chemicals, paper, ink, film, plates). Maintained relationships with vendors to ensure best possible pricing.•Negotiated pricing on all new equipment, all supplies and all service/maintenance contracts, including finding a new chemical disposal service that better met the needs of a growing business.•Handled customer requests, problems and complaints. Scheduled/conducted job walk-throughs.•Interfaced with AP to approve invoices from vendors to ensure that pricing is correct per established contracts. •Perform QC checks with clients and graphic designers to ensure customer satisfaction.•In charge of maintenance of all plant equipment, either through in-house repair or management of service calls with outside vendors.1998 - 1999 Estimator•Work up cost estimates/proposals for jobs per customer requests. Follow-up on leads and submitted proposals/estimates.•Generate Work Orders – write up jobs per customer specifications for the production team to run.•Entered specifications for customer’s jobs into database using PrintSmith software, which was used to generate job tickets, and used to track customer account histories including purchase history and previous pricing.•Converted jobs specifications into a production table by calculating costs (labor, consumables and buyouts) and adding levels of profit.

Greater San Diego Area

•Scheduled workflow through the bindery operation (cutting, padding, folding, booklet assembly, deliveries, shipping/receiving) for a medium-size retail-printing firm to ensure customer deadlines were met.•Managed a team of 4 bindery personnel.•Implemented an automated job-tracking program, using a bar code scanning system, which would allow sales staff to track the progress (real-time) of every job on the production floor.•Maintained inventory of all printing and bindery supplies, prepared purchase orders, conducted regular audits of PO’s and monthly inventory counts. Received all shipments and managed storage of supplies and equipment.•Responsible for briefing Management and sales staff daily on progress of current jobs in house and worked with them to ensure that priority jobs were scheduled accordingly and deadlines were met.•Also acted as sole cutter-operator in addition to managing the rest of the bindery team.1995 Cutter Operator•In charge of pre-press preparation of paper and final trim of finished product.•Packaging of finished products for shipping.•Promoted to Bindery Production Manager in less than 6 months.1994 - 1995 Delivery Driver•Started part-time (30-35 hours/week) while finishing college.•Performed deliveries of finished jobs and pick-up of new orders within San Diego County.•Bindery help as needed (padding of booklets/paper pads, folding, cutter operation)•Promoted to Cutter Operator when hours were increased to full-time.