PROGRESSIVE INSURANCE – Columbus, OHClaims SupervisorManage of a team of six claim adjusters dispensing of property/casualty claims with a focus on timely, accurate, and efficiency-based resolution. Elements of daily responsibilities include ensuring claim accuracy while preserving standard operating procedures in a high-energy, process driven environment with the goal of ensuring a mutually positive outcome.

PROGRESSIVE INSURANCE – Columbus, OH 2012 – PresentClaims SupervisorManage of a team of six claim adjusters resolving property/casualty claims with a focus on timely, accurate, and efficiency-based resolution. Elements of daily responsibilities include ensuring claim accuracy while preserving standard operating procedures in a high-energy, process driven environment with the goal of ensuring a mutually positive outcome.

PROGRESSIVE INSURANCE – Dublin, OH 2011 – 2012Multiline/Commercial Auto Claims SupervisorRemotely managed team of six to eight state-wide multiline claims representatives charged with the responsibility of adjusting multiline and commercial auto property/casualty insurance claims. Responsibilities included the training, review and performance management/evaluation of the team, ensuring daily claim accuracy/process compliance review, and granting of authority to resolve claims.

PROGRESSIVE INSURANCE – Columbus, OH 2008 – 2011Service Center SupervisorManaged team of five Customer Service representatives at the Progressive Concierge claims center. Charged with the daily oversight, staffing, training and performance management/evaluation of the representatives as well as served as the site’s “point supervisor” for customer dispute resolution. Assisted additionally in “back of house” duties as needed including estimating and repair quality assurance.

PROGRESSIVE INSURANCE – Dublin, OH 1997 – 2008Claims Team LeadManaged team of six to ten Claims Representatives with responsibilities of all aspects of adjusting property/casualty insurance claims. Key elements of daily responsibilities include ensuring claim accuracy while preserving standard operating procedures and ensuring process is followed to ensure a positive outcome. Additional responsibilities include performance management on a daily basis, project initiation management… Show more PROGRESSIVE INSURANCE – Dublin, OH 1997 – 2008Claims Team LeadManaged team of six to ten Claims Representatives with responsibilities of all aspects of adjusting property/casualty insurance claims. Key elements of daily responsibilities include ensuring claim accuracy while preserving standard operating procedures and ensuring process is followed to ensure a positive outcome. Additional responsibilities include performance management on a daily basis, project initiation management, office and team scheduling, claims triaging, and granting of settlement authority. Show less