• Manage scheduled batch job operations providing critical financial data on Linux and Solaris systems to ensure timely processing. • Resolve production issues and provide data center with SME consultation when systems are down to ensure data is available to financial institutions.• Maintain job schedulers, secure FTP connections and SSH key installations in Linux and Solaris.• Investigate data validation issues.• Consult and inform mainframe staff when CA7 jobs need to be cancelled or rescheduled.• Resolve user registration and access issues to VA home loan guaranty systems.• Produce weekly and monthly reports to monitor operational activities.• Provide training to support agents. Provide key input in hiring decisions. • Edit, develop, and design solutions for Solaris to Linux batch job transition.• Edit and develop Perl jobs to process financial data files.• Collaborate with Wells Fargo, Bank Of America, Chase, Black Knight Financial Services, and Ginnie Mae on meeting data requirements and resolving data transmissions issue.• Maintain Access database and forms used to track user issues.• Develop Empirix scripts for automated availability checks and monitoring systems.• Create and edit COBOL programs and JCL jobs to process and transmit financial data on mainframe systems.• Received Vision Of Excellence Award from PSI International in 2013 for professional excellence and dedicated service to customers and fellow employees.Contracted: American Communication Solutions 2017-Present, Bylight Professional Services 2016-2017, PSI International 2007-2016

• Imported contact and survey data through proprietary applications..• Scrubbed data in contact and survey files in Excel to insure proper formatting prior to import.• Produced opt-out and suppression reports of marketing data.• Created task flow scripts in proprietary administrative application for data importation.• Guided and trained call center agents.• Monitored data export process from proprietary systems to Cisco’s Customer Insight system.• Monitored the receipt of Campaign Definition Reports to proprietary systems to facilitate file imports and data entry.• Updated data import procedures for proprietary systems.• Received CAP Award from Cisco in 2006 for developing creative solutions during process and system breakdowns of the proprietary import/export processes.

• Assisted customers in connecting to XBOX Live by troubleshooting their DSL or cable broadband internet connection.• Provided advanced customer support as a member of the XBOX Live escalation team.• Provided guidance to XBOX Customer Support Agents through the XBOX Technical Consult Line.• Contacted customers with escalated issues in order to resolve them.• Received a Customer Commendation on May 17, 2003 for superior customer service.

• Developed and directed the requirements, documentation, and successful creation of Supply Management reports (e.g. open orders, partial receipts, etc.) in the department’s new web-based reporting system. • Trained personnel in the U.S., Europe, and Asia to use new web-based reporting tools.• Facilitated the approval of a procurement card project by providing historical purchasing data to the Finance and Purchasing departments.• Assured the daily transmission (95% accuracy) of 300 purchase orders to suppliers by maintaining the Purchase Order Autofaxing System (four networked Macintosh machines). Tested and confirmed Y2K readiness.• Developed code, formulas, and documentation to contribute to the Supply Management department’s first cost savings reporting system and solely responsible for its maintenance. • Published weekly and monthly cycle time metrics and cost savings reports.• Converted reports from NOMAD and EZREQ mainframe systems to SQL Plus and Brio Query.• Provided training, documentation, and support for the conversion from Macintosh desktop computers to Windows NT computers.

• Wrote technical specifications and source code for the VANTAGE-ONE Life Insurance system.• Completed a modification to the Annual Ratchet calculation of the Guaranteed Minimum Death Benefit component of The Equitable’s Annuities subsystem.• Implemented an Interest to Next Anniversary change for the Loan Interest In Arrears feature on Security Life Of Denver’s Universal Life subsystem.

• Served as liaison between manufacturing engineering and information services departments for Oracle development and reporting processes. • Beta tested the engineering environment of the Oracle Smart Client GUI.• Reduced data entry process time by utilizing a front-end macro language to automate repetitive data entry processes in the Oracle Manufacturing database.• Contributed to the reduction of scrap and rework by creating and maintaining a database for the tracking and analysis of Discrepant Material Reports.• Wrote controlled documentation of Oracle Manufacturing processes. • Created and maintained manufacturing routings and bills of materials. • Created control systems for manufacturing routings and bills of materials. • Documented procedures for the processing of new and modified traveler routers and bills of materials compliant to FDA and ISO 9000 standards.• Expedited the manufacturing process by creating reports indicating which jobs were still in process.• Provided engineers with support, training, and documentation for Windows and Oracle software.