Michael Frale, Maol Email & Phone Number

Carol Stream, IL, US

Washington DC-Baltimore Area

-Assistance and Support with establishing member tracking with equity, diversity, and inclusion and the industry segments of membership-Act as staff liaison for the Membership Development Committee, the Mentorship Committee, the Howard Bremer Scholarship Task Force and the Industry Engagement Group-Supporting fellows’ program and nurturing the fellows.

Chicago, Illinois

• Primary point of contact for all member inquiries (phone, email, fax and mail) regarding membership, programs, products and services. Responds to queries in a professional, thorough, timely and accurate manner.
• Works independently to make appropriate and informed decisions to resolve inquiries and, when delegating inquiries to other staff, tracks progress through to confirm resolution.
• Stays current on industry and business trends to support AES membership practices
• Responsible for engaged participation in staff meetings and other in-house training to assure working knowledge and understanding of AES membership, programs, and services and their value and benefits
• Maintains accurate membership metrics to support fiscal year and budgetary planning and identifies possible areas for improvement and/or action based on trends in membership data
• Serves as a power user of the AMS and an expert resource on AES member data

Schaumburg, IL

• Collaborate with artistic staff and technical director to assure continuity of creative vision.
• Coordinate and communicate rehearsal schedules and calendar with artistic staff and cast.
• Work with artistic director in preparing press releases, playbill, promotional materials, and managing social media.
• Secure contracts with licensing agencies for potential productions for the upcoming season.

Aurora, IL

• Coordinate subscription renewal outreach. 94% renewal rate (15% increase from 2017)
• Schedule and oversee all ticket sales, exchanges, and reports using AudienceView software.
• Perform database management for customer accounts to maintain data hygiene.
• Provide outstanding customer service to internal and external patrons.

Itasca, IL

• Administrative duties - setup conference calls, prepare meeting minutes, executive summary reports, filed contracts.
• Prepare layout, proof-read marketing materials and programs for annual national conference.
• Attention to detail - collected, analyzed, and entered registration and membership data with speed and accuracy.
• Managed content/database of collaborative SharePoint sites; extensive use of MS Office Suite.

Philip Lynch Theatre

• Produced press releases, guide notices, playbills, marketing, and social media materials for theatre productions.
• Coordinated 40th anniversary gala in conjunction with University Advancement.
• Prepared group sales contracts, able to problem solve and trouble shoot issues.
• Prepared deposits, assigned accounting codes, managed petty cash.
• Extensive use of MS Office Suite, Adobe InDesign, Photoshop, Acrobat Pro, Crowdfunding, Google Drive.

Master'S Degree, Organizational Leadership, 3.8 Gpa - A

Activities and Societies: National Society of Leadership and Success

Bachelor Of Arts - Ba, Drama And Dramatics/Theatre Arts, General, 3.71 Gpa - A

Activities and Societies: Kennedy Center American College Theatre Festival (Region III - Irene Ryan Nomination/Competitor); Signum Fidei.