Mike Garand, Mba Email & Phone Number

Warwick, Ri

My career at Cox Business started at the inception of Cox deciding to offer Business Services in New England. I am assigned to an Outside Sales Team supporting the RI Territory, delivering leading edge solutions to Northeast customers and directly driving technological evaluations to close sales. My clients included some of Rhode Island's largest corporations. I am responsible for identifying the technical requirements and developing a technology plan which meet the customer needs, as well as, provide overall technical advisory to all groups throughout the implementation process. I have developed technical solutions for cities & towns, large & small corporations, large event & hotel venues, universities and hospitals. My accomplishments include the design and implementation for large Voice, Metro Ethernet and WiFi networks, as well as, large Hosted Voice & Managed Network services.

Lincoln, Ri

I helped start the new Fleet Mortgage Group in Cranston, RI, providing all voice & data support for the 50 seat Call Center. I was responsible for the evaluation, installation and support for all technology, including all ACD programming for the Call Center. I also developed MS Access programming to support the centers marketing initiatives.I was promoted to Fleet Telecommunications Group as a Lead Technician and helped standup the new 1200 seat Fleet Call Center in Lincoln, RI, migrate Fleet Mortgage to the new center and support all RI facilities Telecommunications needs. I worked with AT&T, WorldCom and Verizon to bring in new services and provision Lucent & ROLM PBX's, including ACD & ARS/Trunking. I later migrated the center to the new ASPECT Rel7 PBX. I provided Telecommunications support for the FleetBoston merger and Sovereign Bank branch migration. Throughout my career at Fleet/FleetBoston I provided voice related troubleshooting for all RI based facilities, departmental project management support, trunk utilization development & monitoring and helped with some of the Call Center Reporting

Cranston, Ri

I managed all technology operations for the company which comprised a Qantel 55 mini computer system, Windows environment and ExecuTech 2000 Hybrid Phone System. I managed all End-of-Month accounting and inventory control operations.

Taunton, Ma

I supported 250 employees for V. P. Winters corporate office in Taunton, MA and 10 east Coast distribution centers consisting of a Qantel 88 mini computer system, COMPAQ Desktops and ROLM VSCBX 8004 PBX. I provided all voice provisioning on the ROLM system, as well as,assisted with the QANTEL programming, in support of the Finance, Inventory Control and Sales functions. I managed the ROLM upgrade to a digital platform, implementing a new Call Center for the Sales Department. I also developed a new Bar Code platform for the prehung door line.

Nashua, Nh

I joined CX Computer Exchange as an Assistant Store Manager in their Shrewsbury, MA location selling new & used computer equipment, as well as, offering computer repair. CX Computer Exchange was a new venture with corporate stores in Shrewsbury, MA, Nashua, NH and Portsmouth, NH. I traveled between the three locations, supporting sales and the Franchise program. I was promoted to Store Manager of the Nashua, NH location, where I was responsible for the overall sales and operation.

Lowry Afb Denver, Co

I attended Computer Operations Technical Training School Keesler AFB, Mississippi, landing at Lowry AFB Denver, CO as the Base Systems Admintrator. I supported all Burroughs Mini Computer Systems deployed throughout the base. My duties included management of $1.7 million computer inventory and the vendor support.. I provided technical advice for the Base Computer Acquisition program, as well as, managing the Base Contract Maintenance Program for all computer realted hardware.

Master Of Business Administration - Mba, - Information Security/Assurance

Bachelor'S Degree, Business Administration, Management And Operations

Activities and Societies: Summa Cum Laude Society

Associate Of Science (A.S.), Computer Science