Mike Goldenberg Email & Phone Number

Delray Beach, Fl, Us

Seattle, Washington, United States

Virtuoso® is the industry’s leading luxury travel network. This by-invitation-only organization comprises over 1,000 agency locations with more than 20,000 elite travel specialists in over 50 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East, as well as over 1,700 of the world’s best travel providers and premier destinations. The network’s member agencies generate more than $26 billion annually in travel sales, making the group the most powerful in the luxury travel segment. Their relationships with the finest travel companies provide the network’s affluent clientele with exclusive amenities, rare experiences, and privileged access.What does it take to be a Virtuoso? Imagination. A passion for travel. An ability to think outside the box. A strong desire to succeed.Website http://www.virtuoso.com

Boca Raton, Fl

● Served as the primary liaison of data acquisitions between sales, clients and third-party integration partners.● Presented live product demos for all Tier 1 sales opportunities.● Teamed with Director of Sales in APAC to create selling strategy for untapped markets and successfully closed sales to over 700 hotels within one year in 5 countries where the company had no previous clients.● Established business rules for data acquisition, data cleansing, and data privacy for all client databases. ● Seen as expert both internally and with clients for establishing meaningful KPIs and ensuring accurate measurement and reporting.● Created and presented ROI Analyses for CRM & Analytics products.● Integrated revenue management system into Cendyn suite of products.

Singapore, Singapore

● Served dual roles as APAC GM and Sr. VP, Business Solutions.● Relocated to Singapore to manage and streamline APAC Operations; oversaw all aspects of client relationship management, product support, budgeting, and financial planning.● Led technical team dedicated to product implementation and training.● Managed and supported team members in Singapore, Japan, and Australia.● Worked directly with clients to create marketing campaigns and analyze reporting on effectiveness.● Worked directly with clients on market research and customer feedback initiatives ● Created reporting module for newly released product.

Boca Raton, Fl

● Conducted demos leading to the successful signing of the company’s top 10 revenue-producing clients.● Established sales certification process, ensuring all sales associates were professionally trained on selling process for CRM and Analytics products.● Managed SWOT Analysis (Competitive Analysis) to ensure awareness of strengths & weakness vs market. ● Created, maintained, and presented Financial Revenue Model for financial projections and to evaluate equity investments (culminating in strategic equity investment from Accel-KKR).

Boca Raton, Fl

● Spearheaded reporting and analytics BI module and data warehouse management of CRM system. ● Created executive dashboards and designed and delivered over 150 online reports.● Designed & implemented email delivery system for daily and threshold reporting for over 50,000 users.● Selected and implemented BI/Analytics tool, and managed relationships with BI Vendor.

Boca Raton, Florida, United States

● Led development team to build CRM, Loyalty, Guest Satisfaction Surveys, and other products used in over 30K hotels and over 50 countries. ● Managed technical support team to handle all customer technical and operational questions.

● Built web-based reporting & analytics, guest satisfaction, and budgeting & forecasting systems used by over 5,000 hotels, restaurants, hospitals, and car rental outlets in 15 countries.● Created executive dashboard used in all Starwood hotels in North America.● Served as reporting arm for largest training/mystery shopping company in hospitality.● Interfaced with IVR used during phone surveys of hospital patients to create patient satisfaction reporting.● Interfaced to disparate systems to bring data into a proprietary centralized database to improve reporting.● Sold company to Cendyn; the sale transaction included me then leading product development for Cendyn.

Greater Atlanta Area

Company was called Homestead Village at the time (was originally part of Security Capital, and then later was purchase by Extended Stay Americal)● Selected and implemented systems used for Property Management, Global Distribution, 1-800#, Revenue Management, Budgeting & Forecasting, and trained Corporate and Field associates on these systems● Responsible for creation of brand standards for service, pricing, and customer satisfaction● Created weekly and monthly reporting packages used at properties, regional offices, and corporate hq

El Paso, Texas Area

● Contributed to growth of brand from 23 to 110 properties.● Conducted all financial reporting, budgeting, and forecasting while helping to guide company through Initial Public Offering

Cleveland/Akron, Ohio Area

● Directed all day-to-day operations and sales for Residence Inn property in Akron, OH.● Oversaw company's highest year over year sales increase for comparable properties.● Built Marriott’s first property-based forecasting model, used across entire system.● Controlled hotel room pricing and inventory management.

Bethesda, Maryland

● Created staffing and cost per occupied room models for Marriott’s early entry to limited service niche.● Built, distributed, and trained 120+ hotels on Marriott’s first-ever computerized hotel-level annual budget program.

Bethesda, Maryland

• Conducted financial and operational audits of Marriott’s hotels and in-flight kitchens in 5 countries

Bachelor Of Business Administration - Bba, Hotel, Motel, And Restaurant Management

Bachelor Of Science - Bs, Accounting