Assistant Director, Streaming Services
Current- Oversee SIDEARM audio and video streaming department including a full-time and part-time staff- Provide excellent customer service to clients and fans including troubleshooting common issues and offering solutions.- Work hand-in-hand with NCAA Division I, II and III clients to fulfill streaming needs.- Provide insight on Encoding solutions for clients and provide general support for live streaming issues as needed- Escalate issues to developers as needed using tools like Jira and Podio. - Work hand-in-hand with SIDEARM sales, dev and other teams to on-board new clients- Proficient in OBS, Wirecast, Production Truck and other tools like Podio, Atlassian and Slack.