Mike Greer Email & Phone Number

Wilmington, De

• Created intake process for business to supply issues and requirements to Risk Decisions group. Used SharePoint application to capture, display, and export data.• Develop robust reporting/dashboard infrastructure for Risk Decisions and Merchant Services that deliver key performance metrics against each phase of the Project Development Life Cycle in Business intelligent (BI) tools, such as, Tableau and SharePoint. • Implement custom reporting solutions to support the stakeholders at various levels (i.e. Executive dashboards) across the organization. Collaborate with Business Engineering Functional Leads in the development of new reporting and tools maximize the usefulness for the organization.• Lead the data review meetings which validate data provided by end-users. Monitor data quality to ensure data quality and accuracy of reporting. • Identify continuous improvement opportunities to streamline the applications used and business processes. • Document functionality and features of applications via standard operating procedures, quick reference guides, user manuals, and training presentations.

Wilmington, De

• Provided database solutions to aggregate and analyze data from various sources and developed standard, meaningful reports.• Defined and implemented program health dashboards and metrics to monitor the health of more than 50 initiatives across multiple Lines of Business and products.• Provided Remediation Work stream ad-hoc and recurring analytical support for several areas including the Remediation PMO, the LOB execution teams, Operational Risk, and the Control Review team using analytical tools such as SAS, SQL, and MS Access to conduct analysis.• Analyzed data and reporting to identify issues and trends.

Wilmington, Delaware, United States

• Analyst, served as the liaison between the lines of business and the Development team. • Responsible for identifying, assess, and document business requirements, recommending business priorities, and advising business on options, risks, and costs. • Assisted Quality Management team to translate requirements documentation into test plans, and ensure that the proper testing plans have been completed. • Developed system integration test scripts and ensure the testing results correspond to the business expectations.• Worked across JPMC, lead concept definition and project scoping efforts to understand and document business impacts of enterprise-wide change initiatives. • Facilitated meetings with project stakeholders, business and technology architects, and other SMEs to design the best approach to the change initiative. Develop process flow to illustrate gaps between current process and desired state. Secure stakeholder approval for business requirements and implementation plan. • Lead effort to pilot a new requirements management tool within the business engineering department in 2012. (Blueprint). Created the business case, researched, and identified vendors, hosted demos for JPMC stakeholders to secure funding. • Managed four contractors. Provided training and assigned projects.

Wilmington, De

• Implementation manager for all customer care applications. Coordinate developers, users, testers, and business owners to ensure successful implementation of applications into production. • Manage release and change management activities for all customer care information systems. • Responsible for pilot releases of multiple large-scale call center applications. Escalate priority issues and defects from users to developers for resolution. Oversee reporting and resolution of all technical issues. • Travel to the call centers to participate in the user acceptance testing and implementation of various applications.• Responsible for data maintenance of credit card retention applications. This included creating SQL queries,creating, and updating tables, and determining impact of business requirements on the database.• Used Visual Basic, VBScript, JavaScript, and Microsoft SQL Server to successfully develop, enhance, and implement software applications.• Handled ad hoc reporting for various projects within the business unit. Created programs and automated report generation for multiple projects.• Worked with users, contractors, vendors, and technical personnel to expedite and drive towards milestones.• Translated business requirements into viable technical architectures and application programs.

Bachelor'S Degree, Management Information Systems, General

Bachelor Of Business Administration - Bba, Accounting

Activities and Societies: Elon Soccer Team, Sigma Phi Epsilon