Conduct and coordinate weekly new hire orientations via Teams, ensuring smooth setup of phones and computers. Create and manage user accounts in Active Directory, Adobe, Brivo, and EMR systems such as Compumed and DonateLife. Image and manage workstations and mobile phones using ManageEngine MDM for provisioning, updates, and decommissioning. Create access badges and configure building credentials via Brivo. Troubleshoot and resolve technical issues both remote and in person, including email, printer, file shares, VPN, iPhone, VOIP, and workstation performance issues through ManageEngine ticketing software, Perform hardware upgrades, such as RAM installation, to improve system performance. Use tools such as Message Trace and Quarantine in Microsoft Defender to view and release quarantined emails

• Networked copiers from numerous manufacturers (Konica, Ricoh, Canon, HP, Lexmark, etc) in a variety of different customer locations and network setups.• Used software such as Pagescope to import data such as address books and account codes from one copier to another.• Created scan to email accounts (SMTP) and scan to folder destinations (SMB) on desktops and inputted info into copiers.• Installed remote diagnostic tools such as FM Audit and Vcare on workstations to automate meter counts.• Troubleshooted and resolved networking issues in relation to copiers (wrong SMTP ports, incorrect subnet mask, faulty print drivers, etc).

• Head radio communications personnel for maintaining radio and satellite communications for a company of 100 soldiers.• Created training materials manuals for squad level comms personnel to use covering the functions of Harris handheld and vehicle bound radios. • Used Active Directory for resetting passwords, creating and deleting workstations/users and granting permissions to groups within the domain• Mapped users to network printers and drives• Used Microsoft 365 admin console to create email addresses and grant licenses.• Crimped and terminated Cat 5/6 cable, as well as tested functionality with cable testers to ensure connectivity.• Troubleshooted and resolved workstation issues, such as slow computer speeds, login issues, and loss of network connectivity.