Account management experiences - Microservice platform: Coming soon!Multiple products - Personal Information Management: Coordinate UX design, development, process, testing, experimentation, and rollout for management of addresses, memberships, and passwords across three different geos. Build a cross-product TS data validation package to reduce RPS and latency by detecting data errors on the client. account.microsoft.com - CMS migration: Spearhead migration of all site content from to a more modern CMS and localization system. Coordinate 6+ product teams to minimize impact of lockdowns and ensure a smooth transition with minimal disruption.

account.microsoft.com - React.js: Design and build foundations for migrating hundreds of pages of the website from AngularJS to React.js using functional components and hooks. Move to a more modern developer experience using Node.js and a monorepo. Update all aspects of telemetry (logging, monitoring, metrics, dashboard) to support the new platform.account.microsoft.com - Accessibility: Write documentation and build dashboards to support resolution of accessibility bugs across the site in a compliant manner. Connect with partners on whom our UX is dependent to drive cross-organizational fixes and improvements. Coordinate a v-team that evangelizes learning about accessibility and chasing status beyond standard WCAG 2.x compliance. Build processes that empower developers to build accessible experiences out of the box during development time, reducing reactive action for bugfixes. Ensure that account.microsoft.com is one of the most (at times, the most) accessible website in our entire organization.account.microsoft.com - Infrastructure: Maintain and improve C#-and-Selenium-based functional UX test infrastructure. Maintain and improve ADO-based CI/CD deployment pipeline to ensure successful daily deployments with simple and effective rollback and lockdown strategies.account.microsoft.com - Livesite: Migrate to new telemetry systems and improve upon previously existing telemetry tools to ease the difficulty of on-call shifts. Work with partner development team in India to establish a "follow the sun" on-call rotation, significantly improving the health of on-call shifts. Drive decisions and support dozens of engineers through office hours and service health reviews to unblock developers and maintain compliance.

Commerce Platform Service Intelligence: Maintain a tool that aggregates logs for internal users to drive up the quality of their services, with an associated web portal for alert creation based on those logs.Data and Analytics: Build and maintain a Silverlight-based web portal for internal users that supports log search, performance counters, and data visualization. Migrate the portal to Knockout.js and build out-of-the-box dashboards to support a broad range of teams across the company in their efforts to drive up the quality of their services.Azure Analytics: Build and maintain an AngularJS-based Azure App Service web portal for internal users to onboard to unified engineering systems in Azure. Automate email delivery of customer ticket summaries for some Azure products.account.microsoft.com - Privacy: Build AngularJS-based privacy web portal (with C# web server) for customers to view, delete, and export account-specific data in accordance with GDPR requirements. Collaborate with engineers across the entire stack/company to institute performant and high-quality APIs, compliant data retention practices, and timely automated responses to data requests. Drive commitment to what's best for the customer while acknowledging what's best for the company.account.microsoft.com - Telemetry: Build AngularJS-based monitoring infrastructure and drive onboarding for the hundreds of pages of the website. Create reusable metrics, dashboards, log searches, and alerts to enable robust livesite management and customer support across both the browser-side UX and the server-side APIs.

Commerce Platform: C# functional UX testing and integration testing of a web-based address/payment flow across dozens of countries. Validate proper handling of widely varying types of payment instruments.Online Services: C# functional UX testing and macro-based UX testing of a web portal that allowed enterprise users to list and maintain apps.

Network infrastructure: Write Perl scripts that gather and organize data to diagnose errors and maintain uptime of on-campus (and near-campus) switches. Install/maintain wireless access points across campus.Support role: Resolve issues with computers, projectors, speakers, etc. in electronic classrooms and ensure printers are always operational.

Commerce Platform: C# functional testing of CRUD operations and edge cases for contact database. Drive quality by working closely with developers.

Tech Stop: Support coworkers in all roles on a walk-in basis. Laptop IT repairs to diagnose and resolve issues with machines running Windows or OSX, and corporate BlackBerry migration to new Exchange servers.Web development: Transportation request portal built in Python and JavaScript.