Support of all things technical :-)

Technical Support

Investor Services/AssumptionsMicrosoft Access database development/maintenance including VBA and VBS coding; db administration Reporting/Database support for the businessPC /application supportMS Sharepoint administratorSql Server and Oracle DatabaseProficient in handling multiple projects and meeting deadlines

Microsoft Access database development and maintenanceReporting/Database support for the businessMS Sharepoint administratorFirst Data Payment Services administratorPC and application supportVBA, VBSProficient in handling multiple projects and meeting deadlines

Reporting/Database support for the business:Microsoft Access database development and maintenanceCrystal Reports creation/modification (including Crystal SQL Designer)VBA, SQL, VBS, DOS batch scripting, EzTrieveHardware/software support for conference room 240Hardware/software support for Witness serversApplication Administrator for:Witness eQuality applicationSharepoint Intranet Sites ColorTraxSoftware:Netop Host/Guest Microsoft SQL ServerMicrosoft OfficeCrystal Reports

PC/Network support - network administrator for local office of 20 usersEnvironment – Windows 2000 Server and Dell Optiplex GX240 desktop pc’s running Microsoft Windows 2000 Professional Setup new pc’s on network - install/configure operating system, install/configure application software, set individual user access/authority levels, add pc’s to network Install/replace hardware – hard drives, cd rom drives, ram, etc.Troubleshoot application software problems for end usersSupport for remote network access users - VPN setup and maintenance (Florence, Dallas, and South Bend) Citrix network application setup and maintenanceCreate MS-DOS batch scripts to automate daily user tasks - examples include network drive mapping scripts and hard drive to server backup scripts Create new and modify existing job streams to increase functionality of the Fiserv Mortgage Servicing System using MVSJCL, COBOL, TSO/ISPF, CICS, VNC, and numerous software applications.JCL translations, moves, and data copiesData Loads - load data from production region to test region via File Load process. Control VSAM files for specific regions

Provide technical application support for the system production cycle Resolve production job errors in a concise and timely mannerModify existing job streams and COBOL programs Create new job streams to improve functionality of application systems Environment - IBM ES 9000 Mainframe, MVSJCL, COBOL, TSO/ISPF, MS-DOS, FTP, numerous desktop pc applications Initial support for the Tax departmentTrain new programmers on the in-house TAX system Monthly on call rotation - 24 X 7 coverage of the system production cycle

Provide network/pc support for twenty sites Provide moderate support of MEDIC software for all sites

AS400 System RPG, RPGII, RPGIII, and RPG/ILE Code application packages for customers based on their individual needs