Mike Marshall Email & Phone Number

Temecula, Ca, Us

San Francisco Bay Area

- Business Growth and Revenue Generation: Successfully establish and grow a profitable consulting firm with multiple software practices, achieving year-over-year revenue growth. Develop and execute comprehensive business strategies, resulting in the acquisition of high-profile clients and the expansion of the client base.- Salesforce Solution Architect and Project Lead: Direct multiple complex SFDC project engagements from detailed discovery through completion. Lead solution architecture and design across multiple industry verticals including: Health Insurance, Energy & Utilities, and High Tech.- Client Relationship Management: Build long-term partnerships with key clients, ensuring high levels of client satisfaction and repeat business. Work closely with Salesforce PS to provide tailored consulting solutions to address clients' unique challenges. Receive consistent positive feedback from clients and partners, highlighting the firm's exceptional service and impact.- Leadership and Decision Making: Successfully fulfill the multifaceted responsibilities of a business owner, encompassing strategic planning, financial management, operations, and team leadership to drive growth. Demonstrate exceptional decision-making skills, risk management expertise, and a keen focus on proactive adaptation to dynamic business environments, fostering growth, and maximizing profitability.

San Francisco Bay Area

- Exceeded Sales Targets: Exceeded quarterly sales targets driving revenue growth by developing and executing a strategic plan that targeted new market segments and expanded the company's customer base.- Scoping & Contracting: Built an internal sales app to streamline resource allocation and approvals for scoping and custom demo requests.- Product Demonstrations: Eliminated Sales Engineer dependency for L1 demos by developing a compelling technical presentation and demo script which enabled Account Executives to deliver compelling use case demos for Telecommunications carriers, services provider, and tower companies.- Cross-functional Collaboration: Collaborated closely with cross-functional teams, including product management, engineering, and customer success, to ensure successful product implementations and customer satisfaction.

- Solution Development: Leveraged deep technical expertise to design innovative solution proposals tailored to meet clients' unique needs. Collaborated closely with sales teams to understand customer requirements and translate them into robust technical architectures and implementation plans.- Pre-Sales Support and Consultation: Played a key role in the sales process by providing expert pre-sales support and consultation to prospects and clients. Conducted in-depth product demonstrations, presentations, and proof-of-concept activities to showcase the value and capabilities of the company's solutions. Effectively addressed technical concerns and objections, resulting in a notable increase in conversion rates and an expanded customer base.- Cross-Functional Collaboration and Knowledge Sharing: Collaborated closely with cross-functional teams, including product management, engineering, and customer success, to ensure seamless solution implementation and ongoing customer support. Proactively shared knowledge and best practices with team members, contributing to the development of a high-performing and collaborative work environment.

- End-to-End Project Management: Successfully led end-to-end implementation projects for clients, ensuring seamless execution and timely delivery of solutions. Developed comprehensive project plans, managed resources, and coordinated activities across multiple stakeholders to achieve project milestones and objectives. Achieved a 100% on-time project delivery rate, resulting in high client satisfaction and a significant increase in customer retention.- Customized Solution Design and Configuration: Collaborated closely with clients to understand their business requirements and tailor the company's solutions to meet their specific needs. Conducted in-depth solution assessments and gap analyses, resulting in the development of customized solution designs and configurations. Implemented best practices and industry standards, resulting in system efficiency and process optimization for clients.- Client Training and Knowledge Transfer: Conducted comprehensive training sessions and workshops for clients to ensure successful adoption and utilization of implemented solutions. Developed training materials and documentation, effectively communicating complex technical concepts in a clear and understandable manner. Received consistent positive feedback from clients on the quality and effectiveness of training programs.

- Technical Consulting: Collaborated closely with clients to understand their business requirements and tailor the company's solutions to meet their specific needs. Configured and customized the solution using Salesforce platform toolset.- Testing and Training: Conducted comprehensive UAT and training sessions and workshops for clients to ensure successful adoption and utilization of implemented solutions.

Pleasanton, Ca

- Seamless Integration Implementations: Led successful end-to-end integration implementations for Workday customers, ensuring seamless connectivity and data synchronization between Workday and various third-party systems. Collaborated closely with clients to understand their integration requirements and develop robust integration strategies.- Technical Troubleshooting and Issue Resolution: Provided expert technical support and troubleshooting for integration-related issues, demonstrating deep knowledge of Workday integration frameworks and protocols. Conducted root cause analysis, identified system gaps, and implemented effective solutions to resolve integration errors and discrepancies. Proactively engaged with cross-functional teams and stakeholders to communicate updates, ensuring timely issue resolution and minimizing business disruptions.