Mike Jacobs Email & Phone Number

From my employment experience over the years, I have acquired strong communication skills, have become detail-oriented and develop my interpersonal talents. The position of service manager helped fine-tune my problem-solving abilities, prepared me to work well under pressure and to make quick and decisive decisions.Self made, responsible with excellent communication skills and multi-task abilities. Knowledge and experience in marketing and recruiting. Creative training using an effective “hands on” approach.As a Training and Development Specialist I was responsible for training retailers service support staff. I updated training materials and develop new courses relevant to current needs including new products. Directly involved in creating product training material and conducting training seminars for the launch of several new vehicle launches for Land Rover, Jaguar, Porsche and Harley-Davidson.As a Service Manager for metropolitan automobile dealership I was responsible for all operational aspects of the Service Department. Duties included financial analysis to insure profitability, motivation of the service staff to improve quality and increase sales. Actively merchandise to maintain good penetration in the market place. Assess skills and abilities of service technicians and coordinate further training. Routinely evaluate new equipment or procedures to determine the return on investment and impact on profitability. Communicate regularly with factory representatives to develop in field fixes for design or manufactured deficiencies.Specialties: I am an ASE Master Automobile Technician with L1 Certification, Buick Service Master winner for 10 years, and a Master Emissions Technician Certified by the state of Maryland. Computer skills include Windows Vista, Windows XP, Outlook, WordPerfect for Windows 6.0 and Microsoft Office, including Word, Excel and PowerPoint.Served as President to the Buick Parts and Service Managers Club of Central Maryland 4 years.

Listed skills include Automobile, Vehicles, Automotive, Customer Satisfaction, and 45 others.

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  Rets Electronics Training

  Electronics