Mike Jacoby Email & Phone Number

Greater Chicago Area

• Plan, design, and roll out of complete video system overhaul to Genetec at O’Hare and Midway• Support day to day functionality of video system and infrastructure for Chicago Department of Aviation (Genetec, Milestone, Verint, Pixel Velocity)• Administrator and lead technical support for American Airlines’ Milestone system• Troubleshooting skills to pinpoint and resolve server, networking, and VMS issues• Plan out and configure Fluidmesh wireless radios into new and existing meshes• Upkeep for the existing Firetide wireless networks• Build and implement virtual machines in VMWare• VMWare maintenance and support for clustered environment running Genetec VMS• User administration and GPO for video system users in Active Directory• Configure and deploy remote computers for integration into Genetec and Nextiva for automatic camera viewing at remote locations• Coordinate with hardware team to integrate and troubleshoot security cameras in Genetec• On-call video, CAD, and access control support for the O’Hare Communications Center• Integration and support of BriefCam analytics system• Provided end user video system training and support

Naperville, Il

• Data Center Support – server/hardware installation and cabling• Full video system migrations from March Networks to Milestone for City Colleges of Chicago• Implemented custom server hardware configurations and OS installations• On site client deployment and maintenance of workstations and servers• Created camera system solutions for client needs• Contracted to SDI Presence March 2014. Please see above for tasks and skills

Bridgeview, Il

• Managed all day-to-day IT operations for the company including desktop support, network support, and server maintenance• Maintenance and implementation of backbone infrastructures such as Active Directory, file servers, exchange server, and mission critical application servers and software• Implemented MPLS network via AT&T for offsite offices• Managed Shortel VoIP phone system

Midlothian, Il

•Performed daily IT duties, which included everything from basic troubleshooting of workstations to configuring Cisco routers and switches that spanned five different large locations.•Performed field installations of equipment and cabling. •Advanced my knowledge of Cisco commands and improved strongly on my configuring skills.•Wiped old servers using DBAN and re-configured them for the use of virtualization purposes.•Configured IP phones and deployed them into the field.