Michael Jean Email & Phone Number

Lynn, Massachusetts, United States

Lowell, Massachusetts, United States

• Maintained thousands of virtual machines on hundreds physical servers
• Automated numerous manual daily tasks, freeing up people resources for more pressing issues
• Created Zerto onboarding script leveraging Zerto’s Rest API, Powershell, and Ansible
• Built scripts that would attempt to fix common Zerto issues and then report status
• Wrote many PowerCLI scripts to speed up VMWare tasks, reporting, and troubleshooting
• Learned Tanium quickly, automated several deployment processes, and then held multiple knowledge transfer sessions to bring team up to speed

Marlborough, MA

• Lead team of 10 direct reports in maintaining and improving DCU’s system infrastructure
• Built out a second shift team with a focus on upgrade, patching, and maintenance
• Mentored three team members to senior positions on the team
• Architected numerous enterprise solutions to improve DCU’s infrastructure
• Automated countless tasks with various scripting languages
• Perform annual DR tests and improve DR hardware, processes, and documentation

Marlborough, MA

• Primary day to day focus is on maintaining hundreds of virtual and physical machines on disparate hardware and operating systems
• Enhanced security in the core AIX environment and supporting linux environments
• Restructured Dell Compellent SAN profiles and optimized for transition to SSDs
• Upgraded Nagios and wrote many scripts to improve monitoring, including an AIX user lockout script, missing updates, file size monitor and more
• Participated in an On-Call rotation and streamlined alerting through PagerDuty
• Spearheaded DCU’s patch management process leveraging Kaseya’s Policy Management

Storrs, CT

• Improved the Co-op’s overall IT security and policies through day to day server and network management coupled with strategic long term projects
• Responsible for the functionality of all servers, registers, staff desktops/notebooks, printers and networks of the nine Co-op locations
• Led multiple initiatives to increase the efficiency of processes and lower IT costs
• Deployed and managed the latest server technology into the Co-op’s environment including Red Hat Enterprise Linux, Windows Server 2008 R2 and VMWare ESXi
• Project Manager on multiple assignments focused on vendor programming projects
• Created IT Policies and designed controls to enforce them across multiple systems

Storrs, CT

• Facilitated resolution of customer computer issues and questions
• Trained new employees on their job duties and best practices at the Co-op
• Performed repairs for Co-op customer’s and their various types of machines

Storrs, CT

• Promoted Dell products and services through organizing events and participating in larger events all over the UConn Campus
• Created a business relationship between Dell Computers and the UConn Co-op by offering my services as a certified technician, allowing the Co-op to start selling Dell Computers as well as offer their customers future.
• Repaired hardware and software issues for Dell customers