Michael Jean Email & Phone Number

Lynn, Massachusetts, United States

Lowell, Massachusetts, United States

• Maintained thousands of virtual machines on hundreds physical servers• Automated numerous manual daily tasks, freeing up people resources for more pressing issues• Created Zerto onboarding script leveraging Zerto’s Rest API, Powershell, and Ansible• Built scripts that would attempt to fix common Zerto issues and then report status• Wrote many PowerCLI scripts to speed up VMWare tasks, reporting, and troubleshooting• Learned Tanium quickly, automated several deployment processes, and then held multiple knowledge transfer sessions to bring team up to speed• Troubleshooted & resolved complex performance issues• Built out process to migrate workloads from On-Prem to Google Cloud (both GCVE & Native)• Mentored multiple team members on various key technologies, holding several one-on-one sessions to dive deep into a topic and ensure they will be able to leverage that knowledge• Scripted the discovery & removal of orphaned VMDKs, recovering several terabytes of SAN storage• Assisted with licensing & auditing by creating reports to gather data more quickly• Ran annual DR Tests and brought lessons learned from past positions to improve overall process• Participated in an On-Call & frequently worked off hours to keep projects & issues moving forward

Marlborough, Ma

• Lead team of 10 direct reports in maintaining and improving DCU’s system infrastructure• Built out a second shift team with a focus on upgrade, patching, and maintenance• Mentored three team members to senior positions on the team• Architected numerous enterprise solutions to improve DCU’s infrastructure• Automated countless tasks with various scripting languages• Perform annual DR tests and improve DR hardware, processes, and documentation• Responsible for DCU’s server hardware and software budgets• Maintain licensing compliance for VMWare, Microsoft, and other vendors• Participate in multiple annual IT audits and remediate findings resulting in significantly lower findings year over year, both in quantity and criticality• Designed many workflows in DCU’s project and ticketing system, Jira• Revamped incident response process with other IT areas to streamline overall response time• Championing shift to Agile and advocating for iterative improvements resulting in team member’s increased focus and transparency while also providing an understanding of the team’s velocity

Marlborough, Ma

• Primary day to day focus is on maintaining hundreds of virtual and physical machines on disparate hardware and operating systems• Enhanced security in the core AIX environment and supporting linux environments• Restructured Dell Compellent SAN profiles and optimized for transition to SSDs• Upgraded Nagios and wrote many scripts to improve monitoring, including an AIX user lockout script, missing updates, file size monitor and more• Participated in an On-Call rotation and streamlined alerting through PagerDuty• Spearheaded DCU’s patch management process leveraging Kaseya’s Policy Management• Deployed Zerto replication software and assisted on the layout of DCU’s disaster recovery and collocation site• Worked overnight on several upgrade cycles for the core banking system which focused on IBM firmware, AIX and Windows software• Mentored a Server Administrator Intern and managed many of their projects and tasks• Wrote several IT Policies and designed controls to enforce them• Participated in multiple IT Audits and recommended resolutions to findings that once implemented, improved DCU’s overall security and controls• Instituted Nessus security and vulnerability scans and led projects to remediate threats

Storrs, Ct

• Improved the Co-op’s overall IT security and policies through day to day server and network management coupled with strategic long term projects• Responsible for the functionality of all servers, registers, staff desktops/notebooks, printers and networks of the nine Co-op locations• Led multiple initiatives to increase the efficiency of processes and lower IT costs• Deployed and managed the latest server technology into the Co-op’s environment including Red Hat Enterprise Linux, Windows Server 2008 R2 and VMWare ESXi• Project Manager on multiple assignments focused on vendor programming projects• Created IT Policies and designed controls to enforce them across multiple systems • Achieved Payment Card Industry Compliance utilizing point-to-point encryption• Participated in multiple IT Audits and recommended resolutions to findings that once implemented, improved the Co-op’s security and controls• Built and managed new Internet/Intranet virtual servers and websites• Managed two part-time employees, assigned them long term projects in accordance with their skill sets and provided them with feedback on their performance• Documented common and uncommon procedures so future IT personnel could repeat the processes more efficiently• Supported all Co-op staff’s day to day technology needs

Storrs, Ct

• Facilitated resolution of customer computer issues and questions• Trained new employees on their job duties and best practices at the Co-op• Performed repairs for Co-op customer’s and their various types of machines

Storrs, Ct

• Promoted Dell products and services through organizing events and participating in larger events all over the UConn Campus• Created a business relationship between Dell Computers and the UConn Co-op by offering my services as a certified technician, allowing the Co-op to start selling Dell Computers as well as offer their customers future warranty support• Repaired hardware and software issues for Dell customers