Mike Lapointe Email & Phone Number

Agawam, Ma, Us

Consistently earned promotions into roles of increased scope and responsibility culminating in the position of Regional General Sales Manager. Previous roles included General Sales Manager / Honda Division, Executive Manager / Nissan Division, and General Manager of Hoffman Motorsports. ▪ Oversee the sales departments for 3 dealerships which entails delivering daily leadership and strategic guidance to 25 direct reports.▪ Evaluated and revamped the legacy sales and operations processes leading to an increase in service profits. This also included introducing the Vauto ProfitTime strategy which increased gross return on investments and decreased aged inventory.▪ Instituted business continuity strategies to offset staffing and operational headwinds throughout the pandemic. This involved spearheading the roll-out of new software, allowing prospective customers to assess the current inventory or build customized vehicles prior to visiting the dealership which limited in-person interactions. ▪ Lead outreach initiatives and maintain relationships with community leaders to identify collaboration opportunities.▪ Awards & Recognitions: Received the Honda President’s Award for top sales and earned nomination for the Top 40 under 40.Luxury Brand start-up▪ Headed efforts to create a luxury division, adding exotic brands to the automotive portfolio. Brands include Ferrari, Lamborghini, McLaren, Porsche, Bentley, 1 of 1 cars (special builds), Audi, BMW, Mercedes, and other exotic vehicles. ▪ Developed the departmental infrastructure and achieved profitability within one month.

Successfully functioned in numerous capacities, routinely earning promotions into roles of increased scope and responsibility. Tenure in the previous positions can be found below. --General Manager (Oct 2014 - Dec 2019)--General Sales Manager (Jan 2013 - Oct 2014)--Sales Manager (Dec 2011- Jan 2013)--Finance Manager (Dec 2010 - Dec 2011)As the GM,▪ Oversaw all elements of operations including the hiring, training, and managing of 45+ employees.▪ Notable deliverables included,− Partnering with dealership owners and executives to design the next generation Honda facility− Exceeding YOY service gross profit, increasing the effective labor rate (4/10 of an hour), and maintaining an average Finance PRU of $400 over the district average on an annual basis− Training and developing 4 Honda Certified Master A Level Technicians− Achieving a record of 165 deliveries in a single month

▪ Assisted with converting leads to sales through advanced knowledge of internal tools and systems. This included AutoBase scheduling software, ADP, Route One, and Menu Vantage systems.▪ Maintained a customer satisfaction score of 99% by delivering exceptional service at each client touchpoint.▪ Served as the interim Finance Manager which involved assisting customers in obtaining financing for vehicle purchases and working with multiple lenders to secure competitive financing rates and terms.

▪ Conducted thorough consultations to determine the best option for each customer based on individual needs and preferences.▪ Remained abreast to industry trends, new vehicle models, leasing programs, and financing options to ensure clients were provided sufficient information prior to making a purchasing or leasing decision.▪ Maintained a 100% customer satisfaction score and achieved top sales consultant for 6 consecutive months.

Store Manager (2006 – 2009)▪ Oversaw all operational and financial aspects for the store which entailed delivering daily leadership to direct reports, prioritizing business development objectives, and upkeep of the facility. ▪ Executed the established sales strategies and ensured exceptional service at each client touch point which led to repeat patronage and the store consistently exceeding monthly sales targets.▪ Ensured employee adherence to safety protocols, procedures, and regulations while performing maintenance and repairs.General Service Technician (2001 – 2006)▪ Performed a variety of maintenance and repair tasks for brake systems, suspension malfunctions, tires, and exhaust systems.− Also conducted routine maintenance services such as tune-ups▪ Utilized advanced engine diagnostic equipment including Snap-on engine scanner OBD-II, SUN Alignment machines, COATS precision tire/ wheel balancing machines, and ALL-DATA computer software.

Bachelor'S Degree, Accounting

Class N412

Associate Of Science - As, Accounting