Mike Laughlin Email & Phone Number

Saint Louis, Missouri

Saint Louis, Missouri

• As project manager, led Learning and Development in the support of three major product launches in two years. The largest was a new, top of the line mailing and shipping system that resulted in $37.3M new revenue in.
• Created a competitive sales lab for the largest business unit and developed training that included installation of new equipment resulting in increasing business capture rates from 18% to 40%. Improved the speed to.
• Led the shift in learning delivery from zero to over 200 video based, micro learning (“smaller chunks for retention”) and on-demand mobile modules in less than 18 months.
• Led cross-functional teams of up to 25 people from marketing, inside and field sales, learning, engineering, documentation and product management functions to increase revenues by more than $22 million in 2 quarters of.
• As the company shifted to IoT (Internet of Things), translated internet-based technical industrial knowledge so that learners in sales, service, call centers and consumers would be able to use, troubleshoot and repair.
• Created 8 tri-level, multi-year, role-based curricula, aligning dozens of product-learning modules from over 2800 diverse learning objects housed in the Learning Management System. These enhanced learner accessibility.

Peachtree City, Georgia USA

• Created and delivered training for 7 ILT, 2 VILT, 20 WBT and 12 CBT curricula for technical service training across four business sectors of Pitney Bowes.
• Seven years of achievement in developing over 21 soft skills, hardware and computer-based training courses.
• Created 3 courses per year from the ground up, using the ADDIE methodology, resulting in the production of approximately eighteen manuals for instructors /participants and user guides with job aids.
• Posted up to 10 courses per year to the Cornerstone LMS and obtained reports of completions, post training.
• At least 3 times per year, for new product launches, consulted with subject matter experts, programmers, and project managers to develop technically accurate and instructionally sound training documentation.
• Conducted, on average each year, 28 one week-long, technical service training classes, with up to 12 learners in each class, on electro-mechanical and computerized equipment for highly complex and IOT (Internet of.

Masters Certificate, Project Management

Bachelor Of Arts (B.A.), Psychology