Mike Laughlin Email & Phone Number

Saint Louis, Missouri

Saint Louis, Missouri

• As project manager, led Learning and Development in the support of three major product launches in two years. The largest was a new, top of the line mailing and shipping system that resulted in $37.3M new revenue in 2016 and $34.4M in 2017.• Created a competitive sales lab for the largest business unit and developed training that included installation of new equipment resulting in increasing business capture rates from 18% to 40%. Improved the speed to proficiency for new sellers from 6 months to less than 120 days.• Led the shift in learning delivery from zero to over 200 video based, micro learning (“smaller chunks for retention”) and on-demand mobile modules in less than 18 months.• Led cross-functional teams of up to 25 people from marketing, inside and field sales, learning, engineering, documentation and product management functions to increase revenues by more than $22 million in 2 quarters of 2017.• As the company shifted to IoT (Internet of Things), translated internet-based technical industrial knowledge so that learners in sales, service, call centers and consumers would be able to use, troubleshoot and repair these items in 7 different countries.• Created 8 tri-level, multi-year, role-based curricula, aligning dozens of product-learning modules from over 2800 diverse learning objects housed in the Learning Management System. These enhanced learner accessibility to training needed for job performance and advancement.

Peachtree City, Georgia Usa

• Created and delivered training for 7 ILT, 2 VILT, 20 WBT and 12 CBT curricula for technical service training across four business sectors of Pitney Bowes. • Seven years of achievement in developing over 21 soft skills, hardware and computer-based training courses. • Created 3 courses per year from the ground up, using the ADDIE methodology, resulting in the production of approximately eighteen manuals for instructors /participants and user guides with job aids. • Posted up to 10 courses per year to the Cornerstone LMS and obtained reports of completions, post training. • At least 3 times per year, for new product launches, consulted with subject matter experts, programmers, and project managers to develop technically accurate and instructionally sound training documentation.• Conducted, on average each year, 28 one week-long, technical service training classes, with up to 12 learners in each class, on electro-mechanical and computerized equipment for highly complex and IOT (Internet of Things – Internet connected) products.• Worked with over 5 vendors per year in the Print and Service sectors. • Consistently received student evaluation scores at or above 4.8 (out of 5), as opposed to peers who averaged 4.5. • Post class test results for learners were always above the 88% level, exceeding the 80% expectation. • Adept at using Articulate Presenter, Pinnacle Studio, Adobe Acrobat, Audacity and the MS Office Suite of products.

Masters Certificate, Project Management

Bachelor Of Arts (B.A.), Psychology