Mike Leigh Email and Phone Number

Responsible for ensuring efficient operation of the 281 unit A+ property including leasing, collections, evictions and residence services while collaborating with the Community Manager.Provided efficient and courteous customer service to all customers including prospects and residents along with problem solving and on-going resident relations. Performed bookkeeping and reporting functions including but not limited to posting rent, processing final account statements, accounting month end, utility pre-bill, and occupancy month end. Collection of outstanding account balances and submission to collections when necessary.Assisted with orientation, training and scheduling of staff.Leased to qualified prospects and assisted with lease renewal program to increase resident retention through.Inspect vacant units, models and office to ensure marketability.Shop competition for knowledge of pricing, policies, amenities, etc.Support and back-up colleagues, including the Community Manager in their absence.Responsible for ordering of all administrative supplies and equipment for the property. Vendor communication, scheduling and issuance of purchase orders.

Responsible for managing all aspects of the resident new lease cycle at five communities. Manage the sales process, sales team, and supporting residents during the move-in/out process.Responsible for monitoring new lease activity and works in close partnership with the Community Manager to achieve occupancy goals. Manages the acquisition of consumers in close partnership with Marketing.Generates traffic.Implements all Aimco sales processes. Assists with management duties in absence of the Community Manager.Monitor sales staff schedules.Coach and motivate sales staff to meet their personal sales goals.Create and implement performance reviews for sales staff.Consistently one of the top 3 leasing consultants at most challenging communities in Colorado market.Consistently achieving high customer satisfaction survey scores.Review new contact leads and follow through with prospects and leads.Build a professional relationship with prospective residents while matching their needs to the property.Ability to identify strengths & weaknesses of alternative sales approaches.Show apartments and answering prospective residents’ questions about pricing. Prepare leasing agreements including tax credit/affordable leases. Verify applications and follow up on applications including resident screening.Research and analyze market trends for like properties.Coordinate with the marketing team to place online ads and ensure signage is correctly positioned.Maintain prospect records using proprietary online tools.Prioritization & organization of time and customers.Usage of operating computer systems, specifically Microsoft Office Suite and property management systems.

Guaranteed customer service was number one priority.Coached and supervised daily activities of sales associates and management on customer service, and store policies.Insured all customer and store issues were handled professionally and promptly.Maximized sales to obtain profit goals.Executed store presentation, merchandising and presentation of product.Inventory control and management.Worked with buyers to recommend inventory for optimal sales and product popularity.Loss prevention and shrink reduction.Enforced store and company policies.Solved daily issues and problems.Completed interviews, selection, training, staffing, promotions, coaching, performance appraisals and discipline of employees as needed.Managed and monitored the store’s expense budgets, payroll, and sales forecasts.Prepared store for daily opening and closing.Maintained a professional staff in appearance and demeanor.Managed and prioritized multiple projects.Transferred to multiple stores to help train managers and staff, to better store presentations and increase store performance.Sent to multiple new store openings for initial setup, staff training and to ensure 100% accuracy with layout and merchandising.

Responsible for 45-75 employees (dependent on time of year). Maintained Human Resource functions and related daily activities.Managed store operations.Improved employee retention by 20%.Scheduled all departments and staff.Recruited, interviewed, hired and dismissed store staff.Developed an effective operational team in an ever changing environment. Trained all associates on how to improve their customer service skills, as well as handle customer service issues in a professional manner and above company standards. Partnered with other managers to provide coaching, training, and development for sales floor and stock room associates.

Coached 20+ sales associates how to increase sales, productivity, and customer service scores. Leveraged payroll management.Scheduled all store employees.Inventory control and management.Trained and encouraged associates to sell and obtain credit card applications.Loss prevention and shrink reduction.Provided customer service to optimize sales.Guaranteed customer service was number one priority.Coached associates on how to be more customer service oriented vs. task oriented.Product and store presentation.