Mike Liay Email & Phone Number

Saint Paul, MN, US

-Identify and propose modifications to processes, procedures, and metrics to eliminate waste and drive operational efficiency.-Leading a team of Bar Managers across multiple locations.-Creation and implementation of process documentation.-Cross-functional training of multiple teams.-Purchasing and inventory control.-Collaborating with vendors to find new.

-Leading beverage menu, utilizing sales metrics to drive beverage program changes.-Product purchasing and inventory control.-Meeting with vendors to find new products and competitive product pricings.-Ensuring standards and consistency among bar team.-Hiring, training, and scheduling of all Front of House staff.-Managing day-to-day restaurant and bar.

-Leading beverage menu strategy and cocktail creation, utilizing sales metrics to drive beverage program changes.-Meeting with vendors to find new products and competitive product pricing.-Ensuring standards and consistency among the bartending team.-Product purchasing and inventory control.-Front of House SME for inventory management systems, such as.

-Responsible for purchasing all food to be distributed through the program, feeding over 6,000 schoolchildren every week.-Inventory management of both raw and finished product.

-Managed distribution to and relationships with school district partners.-Oversight of delivery driver team and fleet vehicles. -Forecasting and purchasing of all food used throughout the program, feeding over 6,000 schoolchildren each week.-Inventory management of both raw and finished product.

Chanhassen, MN

-Department head overseeing the day-to-day management and strategy of all business operations-Manage a team of Technical Support Agents; the team is a blend of on-site and off-site Support Technicians.-Collaborate with the Technical Development team to escalate bugs and prioritize Development work.-Own all third-party vendor relationships.-Coordinate all.

Richfield, MN

-Business Lead across projects involving the Sterling Commerce Order Management System for multiple ordering channels within Best Buy, utilizing both Agile and Waterfall methodologies.-Heavily involved in scoping, creating requirements, functional designs, business process creation, cross-functional communication and coordination of changes.-Led.

-User Acceptance Testing Lead for Order Management owned programs as well as external teams’ projects, ensuring execution timelines are met along providing support and escalations when road blocks occur.-End to end project management including requirements gathering, scoping, functional design, testing and deployment, regression testing, and overall support.

-Drove process improvement projects using Lean Six Sigma methodology based on monthly financial reports and site visits.-Trained management staff in Lean Six Sigma, with each manager attaining their Yellow Belt.-Led a number of 8D and Kaizen process improvement exercises.

MSP Airport

-Responsible for leading a team of 30 Vehicle Attendants to achieve daily productivity goals.-Forecasting customer demand vis a vis available inventory.-Employee coaching and best-practice training.