Working in the Passenger Advice and Complaints team part of the CAA. Complaint handling and investigations, including providing advice and information to the general public, on relevant aviation legislation, UK and EU Law via telephone advice line, by email and by post. Liaising with various Airlines and Airports. Specialist in dealing with Passengers with Reduced Mobility.

Providing Domestic Energy Assessments on private dwellings to produce an Energy Performance Certificate (EPC) in line with Government legislation in the property sector. Liaison with estate/letting agents, housing associations, solicitors & general public to arrange suitable viewings of properties. Visit properties at mutually agreeable time to obtain relevant data for energy assessment. Provide recommendations to improve energy efficiency of property from data… Show more Providing Domestic Energy Assessments on private dwellings to produce an Energy Performance Certificate (EPC) in line with Government legislation in the property sector. Liaison with estate/letting agents, housing associations, solicitors & general public to arrange suitable viewings of properties. Visit properties at mutually agreeable time to obtain relevant data for energy assessment. Provide recommendations to improve energy efficiency of property from data collection.Producing Promotional material to market & advertise the company to potential clients, including setup & maintenance of business website. Show less

Managed teams of up to 10 staff providing end-to-end administrative support for the sales cycle. Training and supervising other support staff. Project coordination experience.In depth communication and liaison with salespeople, credit controllers and external clients. Excellent investigative skills to ensure full resolution of all customer invoice queries. Arranging weekly and monthly management meetings.Preparing reports and financial data.Excellent Client… Show more Managed teams of up to 10 staff providing end-to-end administrative support for the sales cycle. Training and supervising other support staff. Project coordination experience.In depth communication and liaison with salespeople, credit controllers and external clients. Excellent investigative skills to ensure full resolution of all customer invoice queries. Arranging weekly and monthly management meetings.Preparing reports and financial data.Excellent Client relations. Strong computer skills. Flexibility and adaptability to work either in a team or under one's own initiative.Excellent interpersonal skills.Ability to work well with all levels of internal management, staff and clients. Screening calls received in the department to ensure correct person dealt with call.Nominated for Support Person of the year Emap Awards 2000 - 2006. Short listed 2004.Winner of the Shared Service Centre Award for communication and liaison 2007 Show less