Mike Lor Email & Phone Number

• Tested and implement new software• Appointment scheduling • Remotely support and install software for UBEO clients• Troubleshoot and resolve network connection issues with printers and software• Communicate and coordinate with other departments and managers to resolve client issues • Assist with the development and maintenance of reporting tools• Review daily and weekly audit reports

Chico, California Area

• Provide leadership, training and support to other staff members• Utilize AS400, Salesforce, Nautilus and other applications on a daily basis• Process daily, weekly, and monthly reports• Assists in ensuring proper standards of efficiency and service are maintained• Ensure timely, accurate, and efficient processing of transactions, while avoiding risk• Using a ticketing system, provide assistance and support to branches and departments in all areas of customer records, debit card processing and ATM machines, • Use of office equipment, such as 10-key, copier, fax machine and multi-line phone

Chico, California, United States

• Provide tech support relating to devices• Troubleshoot and fix device and network issues• Cash and inventory management• Open and close store, verify and run deposits• Product sales and customer service• Answer multi-line phones and solve customer issues and complaints

Chico, California Area

Team Supervisor• Supervise and be manager on duty- Back up Tech Support- PC troubleshooting and service recommendations- Intake/outtake PCs and give overview of issues and resolutions- Utilized AS400 on a daily basis- Open and close store, settle tills, verify safe and deposits- Train and assist new and existing employeesCopy Center Supervisor• Supervise and run the Copy Center- Utilize Salesforce on a daily basis- Perform weekly maintenance of all machines in department- Troubleshoot and order parts for maintenance and repair- Proper installation of parts and ensure machines function as should- Maintain budget, meet and exceed sales goals- Utilized Salesforce to manage customers and accounts, keeping constant customer contact to inform them of new promotions and opportunities- Operate various types of copy and print machines, intake packages with the UPS system for shipping- Assist and advise customers with their projects- Manage and maintain an adequate level of supplies to ensure projects can be produce in a timely fashion- Produce and maintain high quality work to meet and exceed customer expectationsInventory Specialist• Inventory Management utilizing AS400- Utilized AS400 for inventory control- Daily cycle counts and zero balances, maintain minimal shrink- Process and receive shipping, damages and returns- Ship and receive weekly inventory- Research inventory losses and work on recovery of such losses