FedEx Office – Operations ManagerBurlington, Ontario – November 2014 - Present•Responsible for achieving monthly and yearly sales targets, YOY Growth andShipping revenues.• Drive a profitable sales culture and provide outstanding experience to eachand every customer.• Responsible for financials, inventory management, labour planning, payroll,hiring and marketing and communications at the centre.• Maintain constant communication with clients during the entire order processand related activities.• Provide consultative selling to customers surround core products, businessprinting and production services.• Responsible for ensuring quality during and after production process Responsiblefor building a safe and secure work environment.• Perform Quarterly safety inspections in compliance with health and safetystandards Canada.• Recognition's in areas for achieving monthly sales plans and outstandingcustomer service.• Ensuring Centre compliance with standard operating procedures (SOP).• Ensure for maintaining compliance in shipping procedures.

• Committed to providing excellence in customer service• Developed and monitored a department budget which included ambitious sales targets. As required, developed mitigation strategies to meet/exceed established sales targets. (For example, planned and executed special sales events.)• Built and maintained strong working relationships with internal staff at all level and external account representatives • Provided leadership, training and direction to a staff group of ~13-15 employees • Heavily involved in the recruitment & selection process (screened resumes, conducted behavioural-based interviews, identified selection criteria, made final hiring decision, and delivered on-the-job orientation) • Wrote and delivered annual performance evaluations • Administered progressive discipline as required • Ensured compliance with all policy/legal requirements• Prepared and presented the Wireless – Sales Excellence Model for the company• Actively involved in department-specific and store-wide audit activities• Frequently performed ‘Acting’ Assistant Store Manager duties