Mike Mahony

Mike Mahony Email and Phone Number

Dispute Resolution Case Manager - PIP @ Department for Work and Pensions (DWP)
london, london, united kingdom
Mike Mahony's Location
Southport, England, United Kingdom, United Kingdom
About Mike Mahony

I am a results orientated consultant and team manager who has delivered on service expectations and exceeded sales targets throughout my career. Accomplished in the development of others, I aim to enable others to be the best they can be at the tasks set to them; celebrating with them their successes and working through their challenges.In March I found myself unemployed and first worked in a retail supervisor role before adapting to a home based customer service role; working with benefit claimants, often vulnerable ones, for the DWP. In addition to my refined consultancy, sales and people management skills I have honed my customer service skills, whilst working to deliver high quality standards and leading by example being proactive in sharing knowledge and experience with colleagues as a stand in manager and floorwalker.

Mike Mahony's Current Company Details
Department for Work and Pensions (DWP)

Department For Work And Pensions (Dwp)

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Dispute Resolution Case Manager - PIP
london, london, united kingdom
Website:
dwp.gov.uk
Employees:
18491
Mike Mahony Work Experience Details
  • Department For Work And Pensions (Dwp)
    Civil Servant
    Department For Work And Pensions (Dwp) Aug 2021 - Present
    Liverpool, England, United Kingdom
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  • Ingeus
    Employment Coach
    Ingeus Apr 2021 - Aug 2021
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  • Capita
    Customer Experience Agent
    Capita May 2020 - Apr 2021
    Remote
    • Working with Universal Credit claimants to assist them in resolving their queries.• Answering and dealing with around 40 calls per day• Promoting self service using the online account portal where appropriate, coaching claimants of a broad range of technical abilities to complete actions themselves.• Working to high quality service standards, and within budgeted AHT targets.• Virtual floor-walking to support colleagues with their caseloads.• Acting as team manager when they absent to ensure continued delivery of quality and service levels.This is a temporary contract due to end 06 April 2021, notice required is one week.
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  • Key Travel
    Business Travel Consultant
    Key Travel Jan 2019 - Mar 2020
    Manchester
    • Managing a caseload of clients fulfilling their travel needs with a fully inclusive service encompassing flight, hotel, car hire and ancillary reservations.• Working proactively to deliver in line with stretching service level agreements, via multiple communication streams including phone, e-mail and online chat.• Maximising profit while ensuring cost effectiveness to customers.
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  • Inc Tavel Group
    Business & Marine Travel Consultant
    Inc Tavel Group Aug 2018 - Jan 2019
    Manchester
    • Delivering high quality service to a number of key SME and marine clients; with a 20 minute turnaround for marine clients due to the competitive nature of this sector.• Managing and prioritising workload to ensure service levels met.• Working proactively to deliver within service levels, via multiple communication streams including online, telephone and e-mail, while maximising cost effectiveness to the client and profit margins to the business.
  • Travelex
    Foreign Exchange Specialist
    Travelex 2017 - 2018
    Walkden
    • Provision of foreign exchange transactions to Tesco customers, providing over 70 currencies and other forex products – travel cards, money transfers etc.• Working to stretching sales targets, ensuring stock levels sufficient to meet these as well as safe level did not exceed insured amount through banking and balancing.• Key holder responsibilities including safe of over £100k safe stock with full accountability during shift.• Practicing the transacting of currency in line with data protection, anti-money laundering legislation, and supporting colleagues in doing the same.
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  • Gold Medal Travel Group
    Sales Team Manager
    Gold Medal Travel Group 2012 - 2016
    Preston, United Kingdom
    • Responsible for a team of 15 reservations agents and their sales delivery; with a focus on margin and conversion.• Developing the team to deliver and exceed sales , product and destination knowledge and quality of service delivery.• New starter recruitment and induction training delivery during peak recruitment periods, guiding them through their probation period to become successful agents.• Implemented loss reduction project that reduced losses from £400k to £170k over three years.
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  • Gold Medal Travel Group
    Travel Sales Consultant
    Gold Medal Travel Group 2009 - 2012
    Preston, United Kingdom
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  • Ucc Coffee Uk And Ireland
    Customer Account Manager
    Ucc Coffee Uk And Ireland 2005 - 2009
    Remote
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  • Holidays By Phone
    Training & Recruitment Coordinator
    Holidays By Phone 2003 - 2005
    Manchester, United Kingdom
  • Gold Medal Travel Group
    Training Coordinator
    Gold Medal Travel Group 2001 - 2003
    Preston, United Kingdom
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  • Gold Medal Travel Group
    Travel Consultant
    Gold Medal Travel Group 1999 - 2001
    Preston, United Kingdom
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Mike Mahony Skills

Sales Customer Service People Management Driving Results Sales Management People Development Recruitment Change Management Loss Prevention Mi Design Consultation Management

Mike Mahony Education Details

Frequently Asked Questions about Mike Mahony

What company does Mike Mahony work for?

Mike Mahony works for Department For Work And Pensions (Dwp)

What is Mike Mahony's role at the current company?

Mike Mahony's current role is Dispute Resolution Case Manager - PIP.

What schools did Mike Mahony attend?

Mike Mahony attended Southport College, Southport College, Southport College, Asset Training, Home Learning College, Training For Travel.

What skills is Mike Mahony known for?

Mike Mahony has skills like Sales, Customer Service, People Management, Driving Results, Sales Management, People Development, Recruitment, Change Management, Loss Prevention, Mi Design, Consultation Management.

Who are Mike Mahony's colleagues?

Mike Mahony's colleagues are Laura Chinn, Tracey Wicks, Emma Smart, Lee Armstrong, Rachel Fortune, Tina Harrison, Csilla Farkasfalvi.

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