Leading our Human Resource Administration and New Hire Background Screening teams for our Business Services organization within our Delivery Hub

Leading our Human Resource Administration and New Hire Background Screening teams for our Business Services organization within our Delivery Hub

Manage large scale software development projects, including integration with operational business processes, Manage the firm's background screening/investigations and suitability/fitness operations, including strategic and operational roadmap to ensure we remain an industry leader.

Propelled forward progress, working with shared service project team to provide classification management for DD254s, contract closeouts, and document control; public trust management; security training; strategic communications; and support and administration of 50+ SharePoint sites. Key Accomplishments Centralized classification management activities, resulting in reduction of processing time by more than 30% and increased productivity of more than 40%. Reduced cycle times by ten days through the centralization of public trust activities, business process redesign, and processing efficiencies.  Served as point person for security training and organizational communications.

Lead project teams in the execution of projects for the design and implementation of a strategic enterprise shared service center and cutting-edge enterprise application to improve efficiency and performance of security business operations. Collaborate with project sponsors to establish standards, processes and procedures, project and operating budgets, scope of work, and roadmaps/milestones.Key Accomplishments: Reduced clearance processing times by more than 50% for both security business operations and application and increased competitive advantage within the industry. Introduced project management tools and guidelines, resulting in a 40% increase in efficiency and productivity. Implemented agile scrum framework and reduced development/testing cycles by an average of 30& annually.

Led team of seven project managers, steering success of multiple programs/projects within the division. Managed each program or project through its full life cycle, from conception to completion. Developed and managed multi-year budgets, roadmaps, and project schedules, and realized an increase in efficiency/productivity for each project. Achieved an annual cumulative savings of more than $250K. Delivered all projects on time and within budget.Key Accomplishments: Executed three-year Procure-to-Pay strategy and roadmap to facilitate planning and budgeting. Implemented a firmwide Supplier Information Management System and increased efficiency and accuracy of external supplier information by 50%.

Conducted market industry research to evaluate and recommend a strategic initiative to replace the vendor database system with a third-party, SaaS Cloud Supplier Information Management System. Led efforts to successfully identify a solution by capture of functional, technical requirements and business processes. Key Highlights• Successfully delivered scope of work on time and within budget• Successfully influenced stakeholders to approve a recommendation to purchase a COTS solution to replace the current Supplier Information Management Solution• Successfully created a data governance structure for the stakeholders to evaluate vendor data across the firm• Successfully led efforts to evaluate external vendors to support the firm’s position to purchase a COTS product

Specialize in the Washington DC (MD, VA, DC) within the residential market.

As Senior Project Consultant, I assisted with the planning and execution of multiple mission-critical marketing system projects for a national non-profit customer Key Highlights• Managed the planning, design and development phases for a web-based campaign management system including internal and external resources throughout the project • Contributed to the success in managing the consolidation of 10 disparate email systems for the Email Program by leveraging industry best practices for email capture, response rates and messaging, resulting in over 1 million globally opted-in members

As the Senior Project Manager, I Led all phases and deliverables for the implementation of a web-based IWMS (Integrated Workforce Management System) & CAFM (Computer Aided Facilities Management) project for a Fortune 500 company. Responsible for managing multiple project components such as developing the strategic, exploration, testing, training and implementation phases of the project. Key Highlights:• Successfully Negotiated master service agreements (MSA), service levels agreements (SLA), product and service schedules, statement of work and vendor management activities; RFP, evaluation and selection process. • Improved inventory controls by over 20% • Increased vendor evaluations by over 70% by implementing a successful vendor evaluation process that was adopted department-wide, • Successful for implementing the project on time and under budget

Responsible for leading and managing mission critical web-based programs, projects and teams from requirements phase through implementation phase utilizing Microsoft Desktop Solutions, COTS or enterprise solutions. Lead an 8-member department, overseeing all aspects of program management; workforce management, strategic planning, process re-engineering, resource management, and contract negotiation. Key Highlights:• Led successful project that conceived and launched a new end-user engagement process for customers, optimizing customer satisfaction by 15% through a workforce management system. • Led successful project that conceived and launched a process to reconcile customers’ requests utilizing Siebel enterprise applications. Triggered savings of $700K by revitalizing and aligning processes and customer service initiatives.• Dramatically reduced direct cost by 45% through effective financial management, quality assurance and earned value management

Directed a group of 20 employees in PeopleSoft financial systems, training and development analysts for the company’s end users. Led the successful creation and implementation of a division-wide service deliverable & KPI process to assess and evaluate new system technologies (enterprise applications, ASP’s) to innovate processes and increased product offerings. Formulated domestic and international strategies to streamline and re-engineer business processes by developing a customized web-based portal via the company’s intranet site. Key Highlights:• Improved productivity and efficiency by 25% and decreased direct costs by $500k by consolidating numerous PeopleSoft end-user support and training groups through business process modeling techniques.• Increased business analyst productivity by 15% by leading root cause/process reengineering projects. • Developed an international web-based consortium platform and repository that increased, enhanced and improved communications throughout the international communities by 15%.• Increased service deliverable rates by 10% by implementing a division-wide service deliverable processes and a balanced scorecard through accurate and timely reporting

•Responsible for 30 functional and technical service desk support analysts that provided high quality, cost effective support to the Sales Force Automation CRM users and PeopleSoft HR users.•Mitigated call volume 20% by leveraging root cause and continuous improvement efforts leveraged by the use of ITIL’s Service Management best practices. •Optimized support resources by collaborating with the business representatives to provide effective training for Worldwide Sales, Catering & HR Systems end users, decreasing support resources by 10% •Championed multiple technology projects that increased user productivity and efficiency by 10% •Held $2M budgetary authority, executing support strategy for a CRM and HR applications for 4,000 users.•Implemented department-wide disaster recovery business continuity plans and security policies by leveraging industry best practices.

•Managed and executed 30 installation projects to rollout the Sales Force Automation application (CRM) to over 3,000 users.•Successfully managed and executed over 30 Unix LAN-based CRM system implementation projects to more than 4,500 sales and marketing users. •Responsible for project scope definition, planning, schedules, training development & implementation, close out and quality assurance for all projects.•Managed and controlled annual budget of over $2 million.•Developed and implemented project installation standards & processes.•Responsible for performance reporting, information distribution and communications for all installation projects.•Managed and directed a team of technical writer consultants to develop computer based training materials.•Responsible for managing the test cycles and team members that leveraged the SDLC for the UNIX project.•Realized a 15% reduction in project budgets through effective scope planning, quality assurance and risk identification.