I am a collaborative problem solver, who demonstrates project management and process improvement strengths. I lead the deployment of customer-facing networks and improve delivery operations. I automate and visualize logistics key performance indicators (KPIs). My telecommunications industry experience transfers to other areas including Logistics / Distribution, Information Technology (IT) Product Introduction, and Business Analytics.I am a high-impact leader of cross-functional teams. With a focus on the client, I determine clear priorities and facilitate service delivery and readiness. I document and enhance material and service delivery processes. I am a dynamic change agent, who communicates directly and openly with integrity.Areas of expertise include: Network Deployment Services | Database Development | Multivendor Maintenance ServicesUpscope | Cost Reduction | Technical Support | Repair & Exchange ServicesAccomplishments• Launched several key logistics database applications with online visualizations and detailed reporting, reducing costs approximately $3M annually,• Directed two major multivendor maintenance services contracts with $142M combined annual revenue. Orchestrated single-point-of-contact technical support and repair/exchange services to the client for 17 equipment suppliers. Led ramp-up service readiness of three major growth phases. Captured upscope and reduced cost.• Developed documentation and training for project, order and material managers to manage North American customer material deliveries, improving on-time delivery and reducing transportation cost.• Provided sales and operations improvement support for multivendor maintenance and managed services opportunities.Technical Skills:Microsoft Project | Smartsheet | Tableau Desktop | Tableau Server Site Administrator | Microsoft Power BI
Listed skills include Telecommunications, Program Management, Cross Functional Team Leadership, Pmp, and 29 others.