Providing primary desktop support for agency’s tablets, phones, laptops, computers, printers, and plotters •Asset management of all devices, licenses, and certificates.•Certificate management on all systems, web servers, and network appliances.•Administration and maintenance of Windows Server 2003/2008 R2 including roles and features (Application/file services, IIS, ADDS, ADFS, DHCP, DNS, SNMP, etc.) and SQL Server 2008/2012•Managing the agency’s Active Directory domain structure and handling user accounts, groups, GPO, and securities.•Administration and maintenance of SQL databases for various applications.•Administration and maintenance of VMWare 5.5 virtual environment•Administration and maintenance of Microsoft Exchange 2010 servers configured in a high-availability setup with Active Sync.•Managing and providing all technical assistance and support during activated SOC operations. •Administration and maintenance of SharePoint 2010 farm including three independent websites and various lists/databases. Provide design and development services to support end-user requirements.•Administration of automated patch management system for servers and end-user machines.•Creation and maintenance of standard image for Windows 7, 8, and 10 Enterprise. Integration of UIU driver database to provide a hardware agnostic solution.•Creation and editing of scripts for process automation.•Evaluate, recommend, develop/design and implement new technologies to solve various business problems.•Support and provide direction to end users on various applications.•Development and maintenance of IT New Hire On-Boarding Orientation•Troubleshoot, diagnose and repair hardware, software, LAN, wireless connectivity issues.•Maintenance of Cyber Security Awareness program through enhanced training and simulated phishing attacks.•Basic project management for all projects assigned to systems team•Prepare technical documentation for process controls and changes.

Providing Excellent customer service to worldwide customers.

Provided help desk support and basic and advance level trouble shooting on PC's Laptop's and Blackberry and IPhone's and Tablets.