• Serve as a Senior Repair Planner at a facility centering on Porsche, Audi, Mercedes-Benz and other high-end and exotic vehicles.• Recognized with a promotion for consistently managing over 30 repairs at one time, meeting repair goals on or before completion date, and earning an overall 96% Customer Satisfaction Index rating.• Oversaw operations across five different locations within the company to provide exceptional estimates.• Demonstrate empathy and patience with customers going through a stressful situation while building a trustworthy relationship.• Recognized by customers and coworkers for being detail-oriented, dependable, and positive.• Analyze insurance company’s preliminary estimates, write complete estimates after disassembly and damage evaluation, create supplements from locked initial estimates, and secure final estimates.• Perform a complete walkaround and inspection of vehicle upon drop-off to collect information and facts of loss to create a comprehensive repair order.• Utilize proficient communication skills to educate customers and insurance carriers on proper repair procedures and status, delays, potential changes, and any additional repair expenses required for a high quality and safe repair.• Plan and order required parts, monitor delivery status and communicate with the Technicians and General Manager, as well as receiving and dispatching parts to assigned Technicians if needed; reach out to multiple vendors to source the most cost-effective, high-quality parts.• Conduct multiple in-process quality checks to regulate each step of the repair process and ensure the delivery of above-industry standards.• Review manufacturer procedures with Technicians and complete post-scanning for each vehicle; oversee six Technicians.• Distribute paperwork to assigned Technicians, address discrepancies in the file, and verify that insurance carrier specific requirements are completed in order to pre-close file.

• Selected for the Service Advisor Apprenticeship program as one of the Top 10 out of 327 Parts Managers in the company, and participated in a 2.5 week training program in Dallas, TX.• Directed all parts ordering based on initial estimates and supplements, monitored and communicated current delivery dates and times, and compared new parts with old parts to ensure parts accuracy.• Attended weekly meetings with Parts Auditors to discuss profit margins and parts usage of the shop.• Collected, documented, and disbursed all delivered parts to Technicians and proactively ensured that all parts were placed and accounted for on the designated parts carts.• Audited all parts received for damage upon delivery in a timely manner, and returned any incorrect or damaged parts immediately to the vendor.• Organized parts invoicing by posting daily in the estimating platform.• Mentored Technicians regarding local laws and regulations of the use of alternative/non-OEM parts.

• Demonstrated thorough working knowledge of cleaning equipment and materials in order to conduct comprehensive detailing including interior shampooing, vacuuming, and exterior polishing.• Reviewed all repaired areas for any paint imperfections or issues.• Carried out pre-wash and check-in photos on vehicles; provided maintenance and assistance on shop grounds.• Effectively used wet sanding and polishing skills to correct minor defects.• Certified that all areas of the car were pristine, including cupholders, shining dashboards and trims, as well as checking floors and seats.