Moving aircraft across runways, taxiways and ramp to optimize aircraft use and set up daily flight schedules to achieve the daily operation of Delta Air Lines. All movements are coordinator via dispatcher and FAA tower communication and clearance.

Gate AgentBaggage ServiceTicket CounterGround Security Coordinator

Build daily work schedule for each shift. Grant time off, cover vacations. Handle customer complaints, resolve issues and make sure boarding procedures are done correctly and in a safe manner.

Coordinate service activity and flight needs/changes with contracted service groups. Monitor aircraft and FAA frequencies and ensure proper data is transmitted to internal and public information display screens and personnel. Manage all flights assigned to a specific area, including delayed departure time assignments, coordinate service needs, and communicate current state of the flight to appropriate personnel. Monitor the inbound passenger/baggage connections, provides analysis and recommendations. Direct the necessary resources to accomplish required ground services. Practice safety conscious behaviors in all operational processes and procedures.

In charge of daily operation of product loaded/unloaded on trucks and flight arrivals and departures. Making sure all agents are to date on training. Keeping agents informed of any changes to the operation. Responsible for daily schedules and time off requests. Handling all customers needs and assure all agents are doing the job safely and correct with the tools that are necessary

Direct and assist the public to their flight destinations in a safe manner.