Responsible for providing comprehensive administrative support to Crossrail’s Farringdon and Tottenham Court Road construction sites comprising of approximately 300 staff. Directly supported two Project Managers in a PA capacity additionally.* Advance the development of initiatives to inform and motivate the entire Farringdon team. Publicising and securing team engagement on initiatives such as ‘Stepping Up Week’ which brings health and safety issues to prominence.* Act as first point of contact for 100+ CRL generated site tours each year for Farringdon and Tottenham Court Road stations, managing interactions between various teams such as Community Relations, Media, contractor, CRL staff, senior stakeholders and dignitaries, ensuring all aspects of the tours are planned, managed and communicated effectively.* Maintaining relationships and working collaboratively with the internal communications team ensuring all CRL surveys are managed effectively and follow up actions completed.* Influencing peers and senior leaders when representing the team on IT initiatives rolled out Project wide. Acting as a key contact for the IT Team when the CRL network migrated to the TfL network.* Considered to be the ‘go to person’ for both construction sites assisting with urgent requirements and issues including IT difficulties encountered on site.* Managing various processes’ including tracking of monthly hospitality returns, employee absences and training requirements/budget.* Responsible for clearly and accurately coordinating updates for the Area Director’s weekly report, interpreting management and reporting requirements, including highlighting critical issues.

I worked in the Business to Business team in the Communications Division. • I was responsible for communicating the latest messages externally to firms and trade associations on policy changes and Handbook amendments, and worked with colleagues to ensure communications were clear and helpful for regulated firms.• I met quarterly with firm trade association contacts to provide updates on the issues affecting their members, and discussed the latest issues their members were raising.• I produced a variety of communications that were sent to firms and published on our website, which included speeches and briefings for senior management colleagues.• I organised events for Northern Ireland credit unions which were held to explain how we would regulate them going forward, and provided guidance on risk awareness. • I acted as the first point of contact for our Contact Centre ensuring they were given adequate notice and warning on all new issues/developments. .

Accountable for providing comprehensive administrative support to colleagues within the SmallFirms & Communications Division comprising of approximately 250 staff.• Organised staff travel, accommodation and meetings and provided administrative support to several projects completed, ensuring letters were sent to firms and responses followed up.• Effectively communicated to firms about their disclosure documents, talking them through the errors made to ensure documents were compliant.• Managing the organisation of swapshops for the Division, sending out invites and co-ordinating responses to evaluation forms distributed, analysing the data collected.

Responsible for providing administrative support to colleagues in the Race Equality Unit Division comprising of approximately 400 staff.• Preparation of responses to public/Ministerial correspondence. Provided administrative support that encompassed production of agenda’s, taking minutes at team meetings, managing meeting rooms and requesting security passes for visitors.• Managing a temporary member of staff within the team, which entailed delegating work, supporting their development and monitoring the service provided to other members of the team.• Managed the monitoring and reviewing of the Home Office Race Legislation website, liaising with colleagues to agree changes to the website and set deadlines. Distribution of publications to other government departments and members of the public was also a key task.• Designed and set up a database with the contact details of all public authorities that were subject to the Race Relations (Amendment) Act’s duty to promote race equality