Mike Mclaughlin Email & Phone Number

Coppell, Tx

Master Planner working to improve planning and forecasting with the customers to continuously improve the business performance and exceed customer expectations.

Primary responsibility to develop/provide business requirements to IT development team for shop floor control activities and data collection, warranty claim reporting, and interface of data to business's financial system. Manage tasks/projects and interface directly with OEM claim management team.

Managed Service Administration, Key Carrier Customer Support, Material Planning, Purchasing, Inventory Control, 3PL ASCs, in support of US/Canada cell phone repair.

Held various positions, the last 9 years as Director of Service for NEC America, Inc., Mobile Radio Division, Radio Pagers and Cellular Telephone products in support of US and Canadian sales. This included, repair operations, technical support, field technical training, parts planning, purchasing and sales, warranty claims management, and overall budgetary business planning. Held Director positions responsible for Product Customization, Quality Management, RMA Returns Management, and Materials. Held Management positions responsible for Repair Operations, Pager Engineering, In-House Sales Accounts, Pager Systems Engineering.

Aa, Communications

Aa, Electronics Application/Specializing In Radio Equipment