Infrastructure Executive Support Analyst provides a combination of project management, technical coordination, and execution of operational support initiatives at an executive level. The Specialist will be part of a small team that will be a single point of contact for all IT related issues for the Executive staff at HCSC.- Install and troubleshoot Microsoft Windows XP/Windows 7/Mac OS X operating systems and standard business applications- Work with other IT groups to rollout hardware and software upgrades, implement new equipment and services, and assist with new product testing and special projects- Provide current communication and assist in the execution of IT initiatives that might impact the Executive staff- Maintain a skillset associated with bridging technical problems that cross functions, such as understanding cause and effect and root cause relationships for complex IT problems.- Provide IT training to customers to ensure successful use of IT equipment.- Manage projects and heavy caseload while responding to customers request in a high priority fashion including home support.- Support Macintosh and Apple devices (integration, troubleshooting, support, repair, security) in a corporate Windows Active Directory environment with integration to Windows domains, Microsoft Server, Active Directory and Domino environments.- Extensive knowledge of Mac OS X and iOS operating systems.- Excellent interpersonal relations skills – experience supporting executive-level customers.- Experience with Parallels, Office for Mac 2016, Windows XP and 7, and 2007/2010/2016 MS Office applications and JAMF/Casper suite. - Experience in security best practices, implementations and troubleshooting including 2 factor authentication, virus identification/removal and disk encryption.- Networking experience including LAN, WAN, SMTP, VPN, DNS, DHCP.- Experience with various mobile technologies in a corporate environment including BES, iOS and Android.

Responsibilities include:- AV Technology for Sunday services utilizing MediaShout, Pro Presenter, Powerpoint and Keynote presentations- Deacon - Technology and Family ministries- Geographic Zone leadership for groups of 70+- Small group leadership for local neighborhood groups- Family Ministry leadership for parenting and teen ministries

Provide support and maintenance for Mac hardware and software, Windows based systems, iOS and mobile devices, MacOS / Windows server and network support.- Provide ongoing support, maintenance for all Mac desktops and servers- Provide ongoing support, maintenance for all iPad, iPhone and mobile devices- Manage, support and update font server and client applications on both Mac and Windows based systems- Develop and deploy standard image for all Mac systems- Work with New Product Development department on all Mac related issues- Partner with Systems Administrator to ensure Mac users and computers are integrated with Active Directory- Perform as first responder to Help Desk tickets for the organization and assign tickets to techs as needed

Provide Consulting, Project Management, Server Administration and desktop support for Microsoft Windows and Apple Macintosh systems.- Monitor and respond to user requests via Help Desk trouble tickets.- Support iOS devices (iPhone/iPad) and Blackberry hand helds.- Support Symantec and WinMagic disk encryption software with SQL and Active Directory integration. - Active Directory administration, User/Group creation, Rights access and password changes (Windows Server 2008- Email signature standardization project. Create three signatures for local business groups utilizing Disclaimer automation. software that pulls from security group names and applies associated signatures. - Outlook to Office 365 migration. Update and prepare all local AD accounts for upcoming migration.- Work with local and remote support to implement Kaseya helpdesk system to replace current Magic help desk system.- Supervise two technical staff members and two consultants.

Support for Windows, Macintosh, UNIX and Linux desktop systems.Utilize ITSM/Remedy service desk system for request handling

Provide 24/7 Technical, LAN, Consulting, Microsoft Windows and Apple Macintosh support for the Elgin Premedia Division of RR Donnelley. This division produces $37 Million in pre-press business that results in over $350 million in print business. Scope of responsibilities and accomplishments include:- Provide consulting, technical and desktop support for 200+ users that include Division Managers, Account Managers, floor supervisors, staff photographers, creative and design professionals.- Provide additional support for the Downers Grove, Ace Hardware, Snap-on and Lands End customer locations.- Point of contact/support for email system migration to Google Enterprise.- Provide support for migration from Blackberry devices to Android and iOS based devices (iPhone/iPad).- Created a “standard” image for all local Apple systems to allow easy migration and install.- Migrate existing Apple systems to MacOS 10.6.8, MacOS 10.7.3 and beta test MacOS 10.8- Migrate existing Apple systems to utilize Active Directory authentication to local and remote networks.- Migrate existing PC systems to Microsoft Windows XP, SP3 and on-going move to Windows 7- Upgrade all design and business software to current releases - Provide first and second level support for all on-site servers that include Apple Xserve and Xraid, Sun Servers, HP Proliant servers, Avaya telephone switch systems and Sun tape backup systems utilizing Veritas.- Mentor incoming IT staff- Recognized as a “Subject Matter Expert” for Apple systems.- Worked with local management to integrate the business and IT functions to best meet the needs of the business flow and functionality.- Worked with the business to test and install new software related to new business opportunities and emerging technologies relating to web presence of new customers with product display and DigiMag interactive digital books and magazines- Completed Windows 7, Enterprise Desktop Support Technician training

Provide Consulting, Technical, LAN, Microsoft Windows and Macintosh support for the Great Lakes Region of the DonTech business unit

A family owned photography studio for Wedding, Portrait and Event photography utilizing a photo journalistic style.Based in Lake County, IL

Provide Consulting, Technical and LAN support for the OC1 for Macintosh migration project.

Responsible for 30+ on-site consultants:Worked closely with target accounts and consultants as “Front Line” contact.Mentor new consultants on business practices, on-site procedures and client expectations.Responsible for consultant quarterly, bi-annual and annual performance reviews.Responsible for obtaining all client feedback and expectations for all direct reports.Worked with consultants to plan and implement Career Development plans.Worked on various internal committees (Training, Project Management, Activities, Etc.).Provide internal sales staff and management with field reports on possible opportunities.Host monthly site lunch meetings to provide field consultants with feedback and information from the home office

As a consultant assigned to BP/AmocoProvide Consulting, Technical, LAN, Microsoft Windows and Macintosh support for BP Amoco business units and Chemicals Marketing Departments. Also Manage/Support on-site consultants.

As a consultant Assigned to McDonald's Corp:Productivity award winning problem resolution group responsible for front line phone support of regional and corporate office users in a UNIX-Novell-based Client-Server environment. Scope of responsibilities and accomplishments include:Phone support (level 2 & 3) for UNIX System 5 Release 4 based client/server network on Token Ring and Ethernet utilizing TCP/IP protocols.Phone support for Microsoft Office 4.2 and in-house applications on Windows, Macintosh and Power Macintosh with System 7.0, 7.01, 7.1 and 7.5, Windows version 3.0 and 3.1 on DOS 5.0 through 6.22.Train and mentor incoming support analysts and team leads in desktop support, administration, customer service and support center protocols and procedures.Novell, UNIX, Oracle and Mainframe administration in a client/server environment.Coordination of hardware support and repair service.Successfully completed NCR/AT&T UNIX Fundamentals training class.

Based in Chicago:Act as the lead resource in providing first-line Information Resources support to six corporate departments. Identify and investigate business problems and proactively apply information technology solutions.

Responsible for direct support of users as well as a Help Desk customer support area, installation and configuration of PC and Macintosh computers, LAN wiring and installation as well as the following duties and achievements:Support and installation of all major software/hardware on Macintosh and PC platformsPlanning, installation and wiring of Macintosh LANs with AppleShare and PC based Novell LANs Design, installation, implementation of ccMail, QuickMail and WordPerfect Office Mail servers.Design, installation, implementation of an automated Badge System. Apple Computer authorized Apple Support and Technical coordinator (ASC,ATC).Successfully completed training in the following classes: Novell System Administrator 2.15, System 7.0 certification, Excel 2.2 and 3.0 or Macintosh, Hypercard Basics, WordPerfect for DOS and Macintosh, WordPerfect Office for Macintosh.