Private equity backed e-commerce incentive and gifting company providing pre-paid products and services to the corporate and consumer market. Joined this $80 million company to lead the planning and execution of GiftCertificates.com corporate strategy, manage internal and external sales efforts, develop go-to-market approaches for each business line and mobilize organizational resources to achieve strategic aspirations.Direct reports included inside sales, enterprise sales and marketing.Sales channels included Internet, phone (inside sales) and direct (outside sales).Led a team in developing an enterprise offering to the business incentive market.Refined marketing and e-commerce strategy for the company’s B2C channel.Created an e-commerce B2B strategy leveraging social networking partnerships. Improved e-commerce ROI by focusing on financial return vs. standard web KPI’s.Led multifunctional team that successfully rolled out new website and self-service portal.

$1.8 billion publicly traded business services and call center outsourcing company serving both mid market and enterprise clients.Selected to the combined integration team to manage the transition/integration of SITEL and Client Logic. Led the effort to grow the combined company’s embedded client base ($1.8 billion in revenue). Developed the relationship management/business development organization globally managing a team of over 20 sales and relationship management professionals.Successfully completed the transition/integration of two large global organizations.Designed the global Relationship Management structure for all geographies.Successfully combined North American account management/business development teams.Rolled out the Relationship Management structure for Europe and rest of world.

Led the largest regional group in the corporation. Responsible for all aspects of performance and results of this $450 million division with a strong focus on sales and relationship management. Reported directly to Chairman of the Board and Executive committee. Managed multiple P & Ls and supported seven distinct business units providing a full range of customer service, sales, technical support, transaction and processing support as well as collections services to multiple industries.Led growth of business with approximately 14,000 domestic employees operating out of 25 facilities in 11 states and three Canadian provinces.Led client teams that renewed group’s 3 largest client contracts worth $157 million annually.Led/assisted business unit sales teams that closed over $129 million (annual) in new sales.Grew operating margin from $3.7 million in 2003 to $37 million in 2006.Re-established Offshore sales and management teams, taking business from break even to generating approximately $16 million in operating margin on $51 million in revenue.Developed acquisition strategy for key technology that resulted in savings of over $2.6 million annually.Board member for India, Philippines and Jamaican subsidiaries.

Selected to lead three of the six US business units after reorganization. Was required to build teams that would spin off and lead Consumer and Energy business units. Full P&L responsibility for the Financial Services Business unit serving the banking, credit card and mortgage industries. Reported to SITEL Executive Committee. Led all sales, operational and strategic functions: business development, client services, operations, finance and shared services.Business operated out of 5 locations with almost 5000 employees.Generated over $61 million in revenue and averaged over $9 million in operating margin.Led sales organization that closed 10 new logos with $40 million in annual revenue. Generated operating margins 25% higher than target by setting sales strategy that focused on value-add solutions, i.e. performance based pricing and gain sharing. Identified and established management teams to lead two other divisions and assisted in the creation of these businesses serving the utility and consumer industries.Created and led team to review various cost centers adding over $2.5 million in earnings by streamlining procurement process and redesigning benefits plan.

Promoted to this newly created role in the company. Responsible for growing and developing the company’s largest strategic accounts. Goal of the organization was to position SITEL as a strategic and value-add partner to “C” levels within our clients’ organizations. Objective of the team was to generate more opportunities from SITEL’s existing client portfolio. Gained valuable experience selling and negotiating with “C” level executives.Part of original team (along with CEO and CFO) created to develop and roll out this strategic initiative.Developed second largest revenue and profit account at SITEL with revenue in excess of $75 million.Closed new business and grew key accounts on average of 100% per year.Consistently exceeded all goals for targeted relationships.Mentored new members of the team.Sold and established relationships in 3 additional countries: France, England and Ireland.

Selected to establish a new, greenfield business unit selling to the largest integrated financial services organizations in US. Key responsibilities included business planning, budgeting, hiring key personnel, building messaging and targeting to the relevant market segment and establishing pipeline. Built a self-directed, performance oriented team that consistently exceeded all performance and financial goals. Led all sales efforts.Grew business from zero baseline revenue in April 1997 to run rate of over $12 million by June 1998. Secured what was to become largest financial services contract in the industry.

Recruited to expand product and service offerings for the business unit focused on the financial services industry leveraging my experience in the investment and retail banking space. Responsible for sales and business development with new and existing customers. Clients included credit card issuers, retail banks, mortgage companies and investment and mutual fund managers.Closed eight new opportunities in first twelve months with run rates exceeding $10 million.Established company’s first relationships in retail banking, mortgage and mutual fund industry.Built company’s first NASD licensed sales and customer service team.

Held various sales and management positions with national and regional brokerage firmsConsistent top producer.At the time, was second youngest employee to earn Vice President title at Dean Witter Reynolds.Recruited by EFHutton to join their management-training program.Managed and mentored sales teams consisting of more than 20 professionals.Held brokerage, insurance and principal licenses for over 10 years while managing multiple offices for various regional firms.