Strategic, customer-obsessed senior leader with vast experience of driving transformational customer centricity initiatives within financial services. Skilled communicator with an ability to engage and inspire stakeholders at all levels through a genuine passion to provide a voice for colleagues and customers to deliver change and enhance their experience of end to end journeys. Driving the customer agenda across Barclays UK to ensure goals are met whilst delivering positive customer outcomes.Supporting Barclays UK Senior Leaders to help influence the customer agenda building colleague knowledge across all customer impacting metrics. Engaging Leadership up to Exec level across multi functions to drive their bespoke Customer Journey experience through focus on the end to end journey across all client segments.

Remote management of 13 Barclays Business Managers as direct line reports responsible for circa. 3600 SMEs with turnovers ranging from 250k-5 million throughout Berkshire.Main responsibilities are driving colleague and customer engagement, operational excellence and achievement of specific KPIs. Enhancing Barclays brand in community through various projects and working closely with LEPs, Chambers of Commerce and facilitating local MP engagement.Facilitation of key stakeholder and customer seminars- both external and internal.

Senior Branch Manager in various locations including Slough, Basingstoke and Maidenhead

Remote management of approximately 350 staff with 13 Branch Managers as direct line reports. Responsibilities included Operations excellence, Performance Management, Sales Management, Service excellence, recruitment, Training and Development, Customer and Colleague engagement.

Senior Branch Manager responsible for approx. 16 staff.

Senior Branch Manager responsible for approx. 16 staff.

Senior Branch Manager responsible for approx. 16 staff.