• Responsible for the end to end recruitment for all positions within the firm, across the Crawley and Maidstone offices• Coordinating on-boarding for all starters and have active participation and involvement with the induction of new employees• Use direct sourcing methods to recruit candidates and reduce overall agency spend, this includes attending local networking events, and using online platforms such as CV databases and LinkedIn• Work directly with the Marketing team with a focus on building asb law’s employer brand to increase candidate attraction• Created our own internal Terms of Business for agency recruitment• Designed and implemented a candidate database/ATS in collaboration with the IT team. This allows us to have accurate records of candidates/jobs, whilst keeping the cost to a minimum• Implemented a new starter survey and onboarding measures, to ensure we’re continuously improving the recruitment process and candidate/new employee experience.• Responsible for registering Trainee Solicitors with the SRA and coordinating their 6-monthly change of seats • Started to work with local colleges and universities to raise the asb law brand and build a talent pipeline for the future• Work closely with hiring managers and Partners to understand job requirements and to outline a suitable application and assessment process for each position• Provide general HR advice and support when required• Responsible for compiling all new starter information and communicating this through to the relevant teams for new candidate set up• Complete and send out all contracts/offer letters/terms & conditions to new starters

• Manage the end to end recruitment process, focusing on Legal Support within London and the South East • This is both a B2B and B2C sales role, primarily desk based with occasional travel• Attend client meetings to gain a comprehensive understanding of the client’s requirements • Negotiate contracts and rates with prospect and existing clients • Maintain high levels of contact with both clients and candidates throughout the recruitment process to ensure expectations are managed correctly • Build strong relationships with external hiring managers, alongside HR and recruitment teams • Source candidates through multiple channels, including: LinkedIn Recruiter, CV databases, internal systems, advertising and referrals • Screen all candidates to ensure that they align with what the client is looking for • Work to and achieve weekly, monthly, and quarterly sales targets

• Managed a team of 18 staff across three different Auckland branches• Ensured the branches I managed met and exceeded sales targets month on month• Directly involved in the recruitment of new staff members• Had a strong focus on the training and development of the staff I managed• Responsible for ensuring that the staff and stores were compliant with Vodafone NZ’s standards• Presented weekly, monthly, and quarterly sales reports to the Area Sales Managers and other Branch Managers. • Held the quarterly Manager’s Meeting, which consisted of all Branch Managers and the wider Retail team. • Upskilled the team in business accounts, allowing us to service and sell to a broader customer base• A key achievement was the successful progression of 3 staff members to Branch Manager and Assistant Manager positions

• Managed 600 small to medium sized businesses, ranging from 2 – 30 employees, while maintaining a 3 month call cycle• For the customers within my portfolio, I acted as the single point of contact for all their telecommunications requirements• Focussed on not only the retention of customers in my portfolio but also the acquisition of new services and customers• Designed business proposals that met the customers needs and expectations, while also looking at the long term growth of the business• Met and exceeded monthly/quarterly sales targets. KPI’s included but not limited to: gross profit, customer service, and business acquisition• Worked alongside numerous internal stakeholders such as; sales support, escalations, technical support, sales managers, provisioning, and the inbound team

• Supported three Area Sales Managers to reach the sales targets and goals set for their stores• Trained employees on products and sales techniques, across multiple Auckland stores• Researched and kept up to date with competitor’s products and deals• Encouraged store managers to train and develop staff, as well as grow team culture• Recommended and delivered process improvements across all retail stores, such as a manager training guide

• Managed a team of eleven Sales Consultants• Maintained and increased sales of Digital Mobile’s products, ensuring the store hit all targets each month• Set sales targets for each individual staff member and supported them with progression planning and career development• Prepared all rosters and approved timesheets for my store• Monitored my team's performance and motivated them to reach targets• Recruited and trained new staff members• Developed sales strategies and created team incentives, to ensure each staff member achieved their KPI’s• Compiled and analysed sales figures for my store• Nominated to attend a 4 day customer centric design workshop to improve the customer experience within the repair process• Tracked, collated and interpreted sales figures

As a Machine Operator, I was involved in the construction and re-development of various sports fields located throughout the Auckland region. I have been employed with Recreational Services on a casual basis for the last 4 years.

Employed as a bartender at Libertine, a restaurant/bar located in Freemans Bay, Auckland. I was employed there for approximately a year and a half with main responsibilities in ensuring a high level of customer service and providing a pleasurable dining experience for customers.

Employed over the Rugby World Cup period to work as a bartender and waiter at numerous functions through out Auckland. As these functions tended to be formal, an extremely high level of customer service was required.

Worked in a summer camp in the USA for 4 months as a camp counsellor and a Red Cross Lifeguard. My duties included, working within a team to organise different activities for the children whilst taking responsibility for them on a day to day basis.

Initially I was employed as a crew member, however after approximately a year I was promoted to Team Leader on account of my hard work and initiative. The responsibilities involved with this position included; providing a high level of customer service, stock take and ordering, managing staff breaks, and entry level staff rosters.