Provides Change Management governance for Morgan Stanley Enterprise Network Services division in collaboration with ENS Risk, Network and Voice Operations and Lifecycle Management teams.

Provide Change Management expertise for the client's (Morgan Stanley) Enterprise Network Services division.Attend and represent ENS on several weekly change review meetings throughout the firm.Provide weekly and monthly change analysis and reporting for executive review.Review and provide pre-approval for change requests within ENS

In my capacity as Manager, Change Management for Minacs my duties included:Responsible for governance of change processes related to 500+ servers and 100+ applications globallyContinually monitor change processes to identify trends and area of improvementProvide bi-monthly reporting and trend analysis to leadershipLead business owners and IT leadership to classify and develop standardized work-flows for business as usual changeAnalyze and provide quantifiable measurements for risk analysis based upon impact, redundancy, test and fall-back plansCommunicate updates to change processes and integrate them with all facets of the global organizationHost bi-weekly Change Advisory Board meetingsManage a team of 4 change managers globally

As the Team Lead for the Minacs Change Management team my duties included:Address deviations from SLAs within the change process and escalate accordinglyProvide meeting minutes for bi-weekly CAB meetingsArrange adhoc CAB meetings for complex change when neededMaintain document control for audit purposesDelegate work to team members as required.

As the Change Management Coordinator -Eastern Region my duties included:Work with central change management group to prioritize, assign andtrack internal change requests for the Eastern region. Work with centralized Service Desk to assist in directing incidents toappropriate local groups to help in resolution of business impacting issuesWork with project managers to coordinate implementation of localproject initiatives

As the Point of Contact/ UAT Designate - Eastern Region my duties included:Work with central change management group to prioritize, assign andtrack internal change requests for the Eastern region from the businessDevelop various operational change processes for changes to CRM applications

As an Editor my duties included:Verification of sales call recordings for quality and validity

Customer sales and service for various clients