Mike Phan Email & Phone Number

Portland, Oregon, United States

Portland, Oregon

Portland, Oregon Area

Irvine, California, United States

Handle E-Mails, Phones, and Ticketing support request from external and internal clients. Support internal software. Configure Hardware Manage Mitel Phone Controller Creating Call tree and call flows for company call center. Manage Users from Active Directory Setup and manage Printer Servers

Santa Ana, California, United States

Handle incoming and outgoing calls to Automated Call Distribution Center. Answer various banking questions posed by customer. Manage customer accounts and confidentiality of the accounts. Provide customers with a peace of mind that their money is in good hands.

Santa Ana, California, United States

Provide technical support for clients.(mainly business) Order entry and product replacement. Create Excel Database of daily sales and earnings. Phone support for hardware and software installation. Evaluate and help determine their customer computer hardware upgrade needs. Daily use computer to set up customer database. Track international orders to ensure products shipment in a timely manner. Contact customer through internal fax and MS-Outlook.

Torrance, California, United States

Handle locals, businesses, and schools accounts. Handle storefront sales. Provided customer with customized configurations based upon customer needs Assist manager with maintaining store inventory. Responsible for customer support of computer purchases. In charge of returns and manufacturer warranty. Build, repair, and upgrade personal computers and servers Troubleshoot and repair customer computer system

New York, United States

Handled customer base within the Tri-States area. Phone support and troubleshooting Handle storefront sales. Performed cold calls to Tri-State area to increase company market share. Provides product support to customers about new technology base upon customer existing IT structure.