Mike Piazza Email & Phone Number

New Orleans, La, Us

Regional New Orleans

4 Locations Mississippi And Louisiana

Store dir at 4 different location.

Greater New Orleans Area

District specialist over front end customer service , training and sales

volume was $375K weekly; increased sales by 40%.Due to overall success, promoted to (district-level) Customer Service Specialist (2005-10), trained all team leaders in front-end operations and compliance issues at 23 stores. Held financial accountability for all cash transactions.In 1/11, promoted to SES Service Excellence Specialist to ensure regional standards & initiatives are understood & executed across the district. Partner with store managers to quickly resolve all Call… Show more volume was $375K weekly; increased sales by 40%.Due to overall success, promoted to (district-level) Customer Service Specialist (2005-10), trained all team leaders in front-end operations and compliance issues at 23 stores. Held financial accountability for all cash transactions.In 1/11, promoted to SES Service Excellence Specialist to ensure regional standards & initiatives are understood & executed across the district. Partner with store managers to quickly resolve all Call Center complaints.CAREER HIGHLIGHTSRecipient of consistently excellent annual reviews rated AT (above target).Won Customer Shopping Experience 2010 contest awarded by Corporate. 1 of 12 (out of 50,000) selected by Corporate for a special project (2009-10) as a Leadership Coach & Facilator to conduct 12-week/3-hour company-wide training sessions for 430+ managers. Topics included leadership, selling, ability to listen, motivation, team building, sanitation, etc.Partnered with Shell Stations to promote Fuel Perks ~ a highly effective gas-saving program going company-wide in August 2012.Consistently recognized by Corporate for running profitable stores in a very low net-profit industry. Repeatedly reduced costs by monitoring trash pickups, ordering practices, annual uniform buys, cashiers' usage of packaging items/bags, etc.Maintained shrink levels below Corporate's average in all stores. Managed openings of new stores and major remodels.Invited to participate in building store business plans with senior-level management.Significantly reduced employee accidents / Workman Comp Claims and routine customer "slip & falls" opportunities through diligent monitoring and increased awareness & safety training. Show less

, co-managing all facets of store operations.Promoted to Store Director