• Responsible for the vision center’s profit and loss (P&L) as well as both clinical and professional relations, ensuring that patient care remains a priority at the center. • Worked in collaboration with the center’s surgeon, optometrist, staff and colleagues throughout the company to ensure excellence in terms of patient care while growing the businesses’ profitability. • Provide organizational leadership to drive the achievement of monthly revenue-based goals through sound management of the discount strategy, costs, inventory and the utilization of data analysis. • Develop reports that highlight retail performance, using strong communication skills to present the finding to the management team in an easy to understand manner.• Manage and oversee all aspect of the clinical and surgical operations and lead in the development of high-performing clinical teams. • Continually promote technicians to the next level through cross-training on surgical, clinical and operational roles. • Lead in terms of talent management, upholding strict corporate standards while developing Associates to deliver optimal performance to grow talent succession. • Demonstrate performance that parallels the company’s philosophy and culture, ensuring that Associates meet guidelines regarding certifications, training and annual testing. • Work in collaboration with all roles in the vision center to maximize conversions of patient to treatment through clear communication.• Direct performance management efforts, working to set goals and provide comprehensive feedback to center Associates to drive performance improvements. - Implemented strategy that drove increases in store profitability by 180%+ over the previous year. - Added additional patient capacity to a level almost twice was it was in 2016.

• Led in the management and development of a high-performing, empowered retail team, providing coaching and training on position best practices to drive increases in both individual and team performance.• Maximized the sales of the operation through the use of retail management expertise, outstanding product merchandising, the delivery of strong sales and profit & loss (P&L) results and overall store operations supervision.• Regulatory developed staff promoted to the next level via resource plans to ensure the store was staffed appropriately in line with business needs and customer expectations. - Served as the Training Captain for critical roll-outs and the implementation of new technologies. - Recognized for the ability to provide in-store training for future and advancing leaders.- Managed a high-profile volume location at the Skokie, IL location that recorded its best year ever in 2015.- Promoted and transferred to the Kissimmee, FL which was the 2nd highest volume store in the market based on proficiency while in the position. - Successfully obtained FIC Certification while in the position.

• Assembled and developed an empowered, high performing team, providing coaching and training to drive increases in both individual and team performance. • Played a key role in the completion of key Human Resources operational functions including performance management and coaching and mentoring. • Maintained full responsibility for the management of softlines, hardlines, sales support and freight flow duties. - Hand-selected by the District Manager to lead the transformation of an under-performing store.- Implemented proper scheduling including daily adjustments to produce a reduction in average payroll spending by $2,500 into a $100 savings in a 6-month period. - Implemented strategy that reduced shrink from 1.7% to 0.7%, which removed the store from Red Alert status.- Increased the customer service standards of the team from an OSAT score of 46% to being recognized as #1 in the district at 74.8%.

• Provided sales operations leadership that generated high volume growth and revenue for a retail superstore.• Worked in collaboration with a Gordon Brothers Liquidator Representative to guide store staff in successfully closing the store after 8 years of business while maintaining profitability. - Maximized the store’s potential through the development and implementation of a highly effective strategic action plan. - Motivated the store team to finish within the top-10 in a holiday gift card contest. - Implemented a sales initiative that drove the store to the #1 ranking within the region.

• Managed all aspects of employee operations including a team comprised of a 60-person staff and a 9-member management team, including talent recruiting, staff training and human resources. • Successfully developed and implemented a number of highly effective comprehensive loss prevention initiatives designed to reduce shrink.• Selected to serve on a 12-member management panel, responsible for guiding internal score system direction. - Recipient of the “Store of the Year” and “New Store Manager of the Year” award for exceptional performance and results delivered.- Exceeded all financial targets in terms of sales volume, store contribution, gross margin and shrink reduction. - Lowed the shrink rate from over 2% in 2002 to .62% in 2007.- Delivered a 7-year shop score average of 95%.