Panduit Professional Services is Panduit's services organization offering data center advisory and design services, data center assessment services and software implementation services. Panduit is a privately-held, global supplier of data products, fiber and copper cabling, racks, outlets, cable management systems, physical infrastructure and datacenter infrastructure management software. About 1 billion dollars annual sales with 5000 employees- Pre-sales and post-sales deployment role providing DCIM software and services to customers located in data centers worldwide. - Pre-sales activities include collaborating with international sales team, providing presentations, demos, and architectural designs resulting in average of one quote/SOW per week to ensure revenue stream of $4,000,000 in 2019.. - Post-sales field implementation engineer executing successful onsite customer engagements on average one per month. activities include working with customers to prepare their environments for software installation such as working with their Windows, Server, SQL, network and security experts, installing the software and configuring it for customer achieving the goal of 95% customer satisfaction.- Reached goal of completing projects within quoted budget 90% of time. - Received Panduit Bravo Award every year during 2015-2019.- Provide tech support for Panduit's software and hardware products including DCIM software and patch panels to customers, sales engineers and partners worldwide.- Track product bugs and customer issues and drive them to resolution. Make onsite visits to customers as needed.- Make suggestions and deliver customer feedback to Product Management to facilitate product enhancements and improvements.- Conduct internal alpha trials and be the technical lead on external beta trials of software releases.- Determine root cause analysis of field returns

A privately-owned company providing software and services products to Country and State Election Boards including Los Angeles County, State of Hawaii, DuPage County IL, Kane County IL and many others. - Worked with IT departments and election officials from around U.S. to collect requirements for handheld troubleshooting device and helpdesk software.- Collaborated with internal programmers to develop device.- Programmed mobile devices with election-business logic and database of registered voters.- Updated database and firmware the night before every election and delivered to counties overnight.- Delivered average of 200 devices per country for two elections per year, on time and without error.

A privately-held, Chicago-based ISP providing Internet Access, Web Hosting, Server Co-location and Email services to fortune 500 companies and small businesses nationwide.- My greatest professional achievement and accomplishment- Founded ISP providing web hosting, Email, server co-location, DSL and T1 Internet access and consulting services. - Grew company into thriving and successful business producing profit and providing salary within two years, conducted cold-calling, created radio and print advertising, developed business plan and service offerings. - Purchased, installed, and maintained company assets and infrastructure such as servers, routers, switches, and network storage. Worked with DSL, data center, colo providers, and bandwidth suppliers and ARIN.- Oversaw tech support, invoicing, accounting, payroll, and staff management - Technology included: Server hardware, Windows servers, Web Servers, IIS, ASP, .NET, PHP, Email servers, HTML, MSSQL, MySQL, DSL, T1, switches, routers, modem banks, data center co-location, UPS, power management, TCP/IP, networking, firewalls, intrusion detection and managing IP addresses.

Venture capital funded CLEC startup providing DSL and VoIP services via co-location in Ameritech Central Offices. - Activities included working with Ameritech for co-location in their CO's, Fiber/Internet suppliers for connectivity, Cisco for DSL/DSLAM and VoIP equipment and designing the architecture and network for DSL and VoIP service offerings.

The services business unit of Westell, Inc. providing installation services for Westell’s DSL products to Telcos, ISPs, CLECs, Universities and Military bases.- Technical lead for professional services development, implementation and delivery of services surrounding telecommunications and DSL products- Manage technical staff

A publicly-traded supplier of telephone and data equipment to the Bell Operating Companies. Approximately $200 Million in annual sales with 1000 employees.Hardware Design Engineer. Xilinx, CMOS, Microprocessor-based board-level design.