Mike Poland Email and Phone Number

* Responsible for auditing corporate retirement plans on DST Systems' SmartDesk application by reviewing each plan's adoption agreement and ensuring set-up options were accurate and complete.* Communicated results of each audit to project leads.

• Collaborated with members of TIAA’s Business, QA, and IT groups, and members of Envisage’s development, QA, and production teams to create a standard defect management process for the Multi-Vendor Administrative Services/Service Tracking and Calculations (MVAS/STAC) web portal product.• Gained insight and understanding of the software development lifecycle (SDLC), Agile and Scrum methodologies in order to provide analysis and recommendations for process improvements to Envisage Scrum masters, product owners, project managers, and members of the leadership team.• Through utilization of HP Application Lifecycle Management (ALM), Rational Team Concert (RTC), and Fabasoft Folio applications, provided detailed analysis for the creation of, and subsequent documentation for, a systematic process to facilitate the automated creation and ongoing synchronization of defect data between the tools.

• Processed complex adjustments on participant accounts as part of the conversion clean-up project from the migration of TIAA’s retirement business from the Legacy system to the OmniPlus recordkeeping system.• Provided analysis and recommendations to Deloitte & Touche auditors towards the development of standardized documentation requirements for all conversion corrections processed by the Centralized Adjustment team.• Co-developed standard procedures with the IT team to be used in submitting correction instructions for large participant populations.• Validated and tested adjustment transactions created by the IT team to ensure correct coding and processing results prior to the transactions being loaded to Production.• Developed a standardized template for use in the movement of plan and participant loans between plans and assisted in the standardization of the loan movement process.• Refined the reconciliation template used by the Centralized Adjustment team to report finalized correction details to the appropriate Business Unit member(s).• Responsible for the training of new employees into the team to ensure the smooth transition from consultants to employees at project’s end.

• Completed an average of 70 to 100 participant-level and/or plan-level account adjustments monthly in varying complexities for the defined contribution book of business.• Performed user acceptance testing on new version upgrades to the OmniPlus Recordkeeping system and coordinated testing completion onsite. Ensured seamless transition to the external client.• Established and documented several procedures to standardize processes for all defined contribution clients across three sites.

• Selected as Technical Leader to train new and existing Technical Specialists on all facets of adjustment processing.• Chosen by Management to oversee the processing of all adjustments on over 400 401(k) plans.• Performed quarterly reviews and provided coaching and feedback to aid in the development of Technical Specialists.• Ensured the timely processing of adjustments according to department standards.• Assisted in the validation and reconciliation of data as a result of the conversion from the OmniPlan to OmniPlus Recordkeeping platforms.

• Coordinated the transfer of all participant and plan data, as well as all plan assets for newly acquired defined contribution plans.• Coordinated the set-up of all necessary satellite systems (Payroll, VRU, WEB, payment interface) to ensure the smooth operation of defined contribution processing• Ensured the accurate establishment of plan and participant records on the OmniPlan Recordkeeping system.• Reconciled participant records to plan assets on defined contribution plans ranging in size from 50 to 5,000 participants.• Assisted in the conversion and reconciliation of over 60 defined contribution plans as part of the Fleet/Summit Bank merger within the agreed upon three-week deadline.

• Reviewed payroll procedures for one of the bank’s larger defined contribution clients and provided recommendations to management on streamlining the overall process.• Wrote and created several participant-level data reports on OmniPlan for use in providing various types of data to client on a recurring basis.

• Aided in the creation of quality control checklists and procedures for the Retail Defined Contribution Conversion group.• Selected to analyze and review all defined contribution plans at various stages throughout the conversion process. Ensured team efforts from the conversion group to the operations group were accurate and completed on or ahead of schedule.• Provided feedback and training to conversion specialists to ensure adherence to department standards and procedures.• Acted as a technical resource to both the conversion and operation teams on all facets of defined contribution plans.• Coordinated the transfer of all participant and plan data, as well as all plan assets for newly acquired defined contribution plans.• Assisted in the coordination and delivery of all legal documents to ensure the timely transition of new business.

• Created customized report to assist the Operations teams in completing the annual Form 5500 on all defined contribution plans.• Created ad-hoc reports and customized programs to enhance service quality provided to defined contribution clients.• Provided technical support to all users of the OmniPlan recordkeeping system.• Provided Management with system status report each morning.• Coordinated troubleshooting efforts on all system issues with the Information Technology team and monitored issues until completely resolved.

• Responsible for the day-to-day operations on several mid- to large (5,000 – 20,000 participants) corporate defined contribution plans.• Ensured all participant-level transactions were processed correctly and timely by the technical administrator(s).• Facilitated the auditing, preparation, and mailing of quarterly participant statements, as well as client-level financial reports per quarter.• Audited and prepared the annual Form 5500 and SAR reports.• Performed semi-annual and annual Nondiscrimination testing and worked with clients to ensure compliance and/or facilitated correction measures.• Worked closely with the Conversion team on new client set-up process to ensure smooth transition into Production.

• Responsible for the day-to-day operations on several small to mid-size (50 – 5,000 participants) corporate defined contribution plans.• Ensured all participant-level transactions were processed correctly and timely by the technical administrator.• Facilitated the auditing, preparation, and mailing of quarterly participant statements, as well as client-level financial reports per quarter.• Audited and prepared the annual Form 5500 and SAR reports.• Performed semi-annual and annual Nondiscrimination testing and worked with clients to ensure compliance and/or facilitated correction measures.

• Responsible for processing all plan-level and participant-level transactions on the OmniPlan recordkeeping system per the direction of the Plan Administrator.• Investigated any issues raised by clients and/or by Plan Administrator with respect to data inconsistencies and followed through to resolution.• Communicated directly with clients regarding status of payroll contributions (file receipt/loading, funding, adjustments, etc.) as well as any other participant-level transaction requests.• Read all OmniPlan documentation manuals to better understand system functionality on a broader spectrum, resulting in being chosen as an OmniPlan technical resource for the entire Defined Contribution division.