Mike Ponsonby

Mike Ponsonby Email and Phone Number

Head of Strategic Partnerships at NextGen @ NextGen
australia
Mike Ponsonby's Location
Greater Sydney Area, Australia
Mike Ponsonby's Contact Details

Mike Ponsonby personal email

n/a
About Mike Ponsonby

18 years experience in product management (specific to home loans, consumer & commercial lending), relationship account management, customer experience, service quality and strategy (development and execution). Key role responsibilities have included portfolio revenue and P&L outcomes, driving customer strategy, customer journey and experience, portfolio profitability, customer acquisition and retention programs. I have managed large investment projects and have worked for the Westpac Group (current), CBA and ANZ. Key Skills:Product and Portfolio ManagementService QualityStrategic ThinkingPeople Leadership3rd Party ManagementProject ManagementService Quality & DeliveryRetail Banking FinanceMulti Brand OptimisationCustomer Centred DesignBusiness SimplificationStrategies and CVPs

Mike Ponsonby's Current Company Details
NextGen

Nextgen

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Head of Strategic Partnerships at NextGen
australia
Website:
nextgen.net
Employees:
152
Mike Ponsonby Work Experience Details
  • Nextgen
    Head Of Strategic Partnerships
    Nextgen Jan 2022 - Present
    Sydney
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  • Nextgen.Net
    Strategic Partnerships Manager
    Nextgen.Net Sep 2018 - Feb 2022
    Sydney, Australia
    NextGen partners with 56 Australian financial institutions with technology solutions that enhance the application process across mortgages and business lending, from initial digital data capture right through to settlement. With APIs that connect 36 market data and service providers we help lenders with processes that can be easily configured to amazing experiences they want their customers to enjoy whilst creating efficiencies in quality, time and effort for their internal teams.
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  • Mortgage Choice
    Mortgage Choice
    Mortgage Choice Oct 2016 - Jun 2018
    View
  • Ing Direct Australia
    Head Of Mortgages
    Ing Direct Australia May 2015 - Sep 2016
    Sydney, Australia
    Responsbile for leading the mortgages product strategy for ING DIRECT Australia
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  • Westpac
    Home Loans, Head Of Product & Service Development
    Westpac Dec 2013 - May 2015
    Sydney, Australia
    Responsible for the home loan service and product development strategies for Westpac, St George, Bank of Melbourne and Bank SA.
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  • Westpac
    Head Of Personal Loans And Consumer Overdrafts
    Westpac Apr 2011 - Nov 2013
    Responsibility for delivering portfolio revenue plans and business strategy across four retail banking brands including Westpac, St George, Bank of Melbourne and Bank SA.Whilst in this role from April 2013 to January 2014, I also lead Product's (Consumer & Business portfolios) and Digital's Service Quality program focusing on increasing customer advocacy and reducing customer complaints. Key outcome was Service Quality metrics aross consumer and business teams and a new culture toward service quality performance.Alfred Davidson Award (November 2013) - Annual Westpac award presented to the top 1% of employees based on exceptional performance and contribution to Westpac.
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  • Westpac
    Senior Product Manager
    Westpac Oct 2006 - Apr 2011
    Responsibility for delivering portfolio revenue plans across four brands including Westpac, St George, and Bank SA.CEO Award (December 2009) - Sustainability (Team Award)
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  • Anz
    Mortgage Partnerships Manager
    Anz Jun 2004 - Oct 2006
    Management of large client accounts in ANZ's third party mortgage channel to increase residential lending volumes.
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  • Australian Financial Investment Group
    Senior Product Development Manager
    Australian Financial Investment Group Aug 2000 - Jun 2004
    Sydney, Australia
    Responsibility for concept development and implementation of mortgage, debit and credit card products promoted by Wizard Home Loans and other white label partners.
  • Cba
    Assistant Product Manager - Mortgages
    Cba Nov 1998 - Aug 2000
    Reporting and analysis of CBA's mortgage portfolio including product pricing, marketing campaigns and completion of various projects across the retail bank.
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Mike Ponsonby Skills

Retail Banking Strategy Banking Portfolio Management Management Stakeholder Management Product Management Business Strategy Leadership Loans Business Process Improvement Finance Mortgage Lending Marketing Strategy Business Development Credit Cards Segmentation Strategic Partnerships Product Innovation Customer Centric Solutions Customer Journey Mapping Customer Satisfaction Service Quality Key Account Management Mobility Strategy

Mike Ponsonby Education Details

Frequently Asked Questions about Mike Ponsonby

What company does Mike Ponsonby work for?

Mike Ponsonby works for Nextgen

What is Mike Ponsonby's role at the current company?

Mike Ponsonby's current role is Head of Strategic Partnerships at NextGen.

What is Mike Ponsonby's email address?

Mike Ponsonby's email address is mp****@****.com.au

What schools did Mike Ponsonby attend?

Mike Ponsonby attended Unsw.

What skills is Mike Ponsonby known for?

Mike Ponsonby has skills like Retail Banking, Strategy, Banking, Portfolio Management, Management, Stakeholder Management, Product Management, Business Strategy, Leadership, Loans, Business Process Improvement, Finance.

Who are Mike Ponsonby's colleagues?

Mike Ponsonby's colleagues are Aquib Mugdho, Humberto Pozo, Evan Lee, Mrigakshi Mahajan, Eva Altass, Petros Panopoulos, Hervé Salesse.

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