Mike Prentice Email & Phone Number

Rockwall, Tx, Us

Bingham Farms, Mi, Us

Arlington, Va, Us

Tempe, Az, Us

Responsible for the overall delivery of projects, pre-sales engagements, and determining a Digital Transformation implementation strategy. The projects were case management, process and content-centric solutions focused on specific business value needs ranging from increased capability to additional information at varying steps. Within the scope of pre-sales, required working with the particular customer to understand the business capability addressed and how the solution would increase, enhance, or create efficiency. As the leader of the proposed solution, I would provide technical diagrams, process flows, and an estimate for the delivery based on the detail from the technical team. Finally, the Digital Transformation strategy dealt with a solution approach utilizing Business Architecture concepts, Customer Journey Mapping and Design Thinking within the sales and delivery process to ensure a well planned and viable solution for the business. The toolsets create traceability from solution reporting to corporate objectives. Specific Activities- Technical and Business solution delivery responsibility- Conduct business interviews to determine the business capability and their effective processes and information needed within them.- These become business requirements, including business and IT requirements(In Pre-sales and project roles)- Document requirements and solution via Use Cases, BPMN & CMMN models, Operation models, Infrastructure models, and System and Solution Context diagrams- Communicate the solution design to the business and technical team relating back to the business capabilities- Create IBM Case Manager solution including the configuration of the case and content and process flows- Manage the delivery of projects by aligning the development team with the requirements and design constraints- Technical and Professional mentorship to team members

Armonk, New York, Ny, Us

Work with IBM Business Partners in a multi-faceted role. The position involves assisting business partners in their pre and post sales efforts, business development as well product questions and support. Pre-sales efforts include giving product demos to customers and solution design assistance by creating solution design documentation. Within the post-sales efforts, I provided technical training and business development goals working with the sales representative. My involvement covered the entire business scope, from participating in customer sales meetings to assisting the development team determining how to solve a specific issue. Also, I provide product and technical updates around the IBM product stack. I tailored these to the business partners to help them best sell their solution.The complex aspects of the role cover being a leader and visionary for business partners by pushing their knowledge and technical ability to create valuable business solutions. I accomplished this differently for each partner by looking to expand their delivery of the technical solution to include analytics, to consulting practices around Business Architecture, Customer Journey Mapping, and Design Thinking to better align business goals with the delivered solution. Role Specific examples:• Managed technical partner relationship with IBM and their customers by ensuring products utilized to their fullest capabilities• Designed and Architecture solution designs for and with Business Partners • Provided Pre-sales assistance to determine software required for the outlined solution• Deliver training programs and enablement on IBM Case Manager, Content Foundation and related ECM\BPM technologies• Authored Redbooks and Certification Exams around IBM Case Manager and Content Foundation Productso Publications: “Advanced Case Management with IBM Case Manager” and “Building IBM ECM Solutions from End to End”

Armonk, New York, Ny, Us

Responsible for overall delivery of solutions within GBS encompassing BPM, Case Management and ECM scoped projects. As the technical lead, responsibilities included project management, architecture, team lead, standards and delivery assurance. The solutions focused around the Financial\Banking, Insurance, manufacturing and public sector business areas. As the technical lead on engagements I would provide technical guidance during the sales process by addressing solution ideas and concepts and then produce the Statement of Work, including roles and timelines. The transition in Solution architect would be creating the team, providing technical guidance and mentoring the team through the deployment process. As the leader of the team, my role would also include facilitating in needed areas of the project, from developing a process map to clarify the business requirements.• Technical Lead for the GBS practice for BPM\ECM scoped projectso Institutionalized the use of BPMN for process-based solutions.o Mentorship for team to increase technical skills as possible• Lead projects of team size from 3 to 50 • Increased process efficiency within engagements• Decreased exposure to risk by increasing controls on data and documents• Created Physical, Logical, Component and Operational Architectural documentation; including high level and detail level design documentation• Knowledge of the entire ECM platform and integration strategies• Provide Enterprise scope of the solution and integration options for data use

In

Responsible for the delivery, architecture, team lead, design, and development of FileNet related projects

Created FileNet extensions and add-on features to the base company product. Installed and integrated FileNet products into customer's SAP environment.

Palo Alto, Ca, Us

The technical lead that created the architecture, design; then developed and implemented FileNet based workflow, content management, and capture solutions. They were either OOTB fully custom solutions.

Newark, New Jersey, Us

Designed and implemented a customer service workflow solution aswell as a compliance application

Hartford, Connecticut, Us

Developed applications to support their compliance and salespersonal. Implemented their first imaging system.

Mba, Management Information Systems

Mis & Marketing, Computer Software Technology