Mike Provost Email & Phone Number

Naples, Florida Area

Leading a team of experienced Solution Managers responsible for design and execution of global hotel strategy for Hospitality Business Unit with emphasis on guiding integration and distribution services between OPERA Enterprise solutions and partner communities.Provide vision leadership to identify the latest market trends and business integration needs, and driving updates to the strategic product roadmap.Communicate product vision and strategic initiatives to internal stakeholders, customers and partners via remote presentations, in person discussion groups, and trade show presentations.• Redesign of partner system integration model with additional options to remove barriers, lower cost to customers and partners, and increase speed to market.• Spearhead strategy to build new cross-vertical integration platform, minimize cost, and streamline hospitality integrations.• Coordinate cohesive strategy across multiple teams to build comprehensive functionality and manage new product launches.• Proactively identify and improve functionality and opportunities to serve existing markets while expanding marketing reach. • Improve efficiency and reach of hospitality space through collaborations with multidisciplinary teams.

Naples, Florida Area

Recruited to design and execute global hotel strategy for Hospitality Business Unit with emphasis on guiding integration and distribution services between OPERA Enterprise solutions and partner communities. Create product write-ups and deliver presentations to coach sales and pre-sales teams as well as internal training and external product videos. Coordinate cohesive strategy across multiple teams to build comprehensive functionality and manage new product launches. • Successfully assimilated existing Micros systems into extensive Oracle product sphere after acquisition. • Proactively identify and improve functionality and opportunities to serve existing markets while expanding marketing reach. • Improve efficiency and reach of hospitality space through collaborations with multidisciplinary teams. • Spearhead strategy to build new cross-vertical integration platform, minimize cost, and streamline hospitality integrations.

Naples, Florida Area

(Oracle acquired MICROS Systems, Inc. in October 2014)Directed and supported team of two Analysts and four Developers to manage web service integration capabilities between OPERA enterprise and external systems. Cultivated global team of Subject Matter Experts to review existing functionality, identify potential challenges, and capitalize on opportunities for growth. • Slashed backlog of escalated support issues for Development Team by 90%, minimizing aging and achieving competitive SLAs. • Successfully improved usability and resolved any concerns for security and accuracy through complete rewrite of web service documentation and developer toolkit. • Served in key client-facing role with several major global clients to improve onsite system performance, increase throughput, slash cost, and drive revenue growth. • Leveraged expertise of SMEs, personal product and industry knowledge, and leadership skills to improve usability and scalability of integration service.

Naples, Florida Area

Owner and primary vocal actor for Mike on the Mic, providing narration, voiceover, and copy writing/editing services.

Naples, Florida Area

Directed full product development life cycle from conceptualization through UAT, beta, and release phases. Designed functionality specifications and collaborated with development to ensure optimal functionality. Completed hands-on QA testing. Provided regional team representatives and global company executives with regular summaries and project updates. Produced multi-media demonstrations to display new functionalities. • Enabled creation of Oracle and web-based platforms as well as capability of taking new models to market.• Built and led select team in reimagining of robust feature set for next generation hotel systems initiative to create an intuitive and attractive user interface requiring minimal training.• Implemented Agile methodologies to SDLC, ensuring product milestones, goals, and schedules met. • Coordinated design and completion of new hardware and base software requirements for international data center.

Naples, Florida Area

Responsible for understanding the entire OPERA Enterprise Solution from central reservations and channel management through the property management system, including interfaces with external systems. Worked directly with client and corporate contacts, internal Product Management, and Development teams to resolve issues and improve existing functionality. Some additional responsibilities included: • Building and maintenance of demonstration and testing environments • Testing new software releases and documenting findings • Creation of new functionality requirements • Creation of documentation, including release notes, newsletters, online help • Assisting Sales teams with customer presentations, meetings, high-level design reviews • Training regional Implementations and Sales teams • Managing beta installations and providing close support during the beta process • Resolving issues escalated through the Support cycle

Columbia, Maryland

Specifically chosen by the CEO to be Project Manager for a major new account, and managed their successful roll out of OPERA PMS. Managed a rework of the roll out process, including some contract negotiations, training schedules and agendas. Worked with the client to configure the system with their corporate standards, and to design the processes to roll out the product to over 40 sites worldwide. Led a team of Implementation Specialists, and coordinated efforts between the Sales, Development and Support teams from MICROS and the client. Provided detailed technical training and advice, and assisted in issue resolution for both process and product. Following this successful project, the client purchased the entire Enterprise suite as a replacement for their existing systems.

Columbia, Maryland

Was recognized in this role as the leading implementation resource in North America for MICROS’ OPERA Property Management System. Extensively involved in the beta-testing, troubleshooting, and piloting of the software from pre-release and launch, through its establishment as the industry leader. Improved the product with field troubleshooting, case management, and quality assurance for the development team. As a Project Lead, managed all on-site aspects of setup and configuration of the new system, including Database Creation and Management, Network Setup and Tuning, Workstation Setup, Application Customization, User Training, and coordination of on-site assets. Travelled extensively in the U.S. and internationally training clients and mentoring new installers on the Fidelio and OPERA systems and hotel best practices. Co-led a team that created standardized training materials and processes, much of which became part of the initial OPERA Help files.

Greater Boston Area

Managed all overnight operations of busy airport hotel and conference center including supervision of front desk and night audit staff, restaurant, bellmen, drivers, engineer, and overnight cleaning staff. Resolved requests and concerns for guests and staff. Trained new employees on computer system and hotel operations. Made guest reservations, checked guests into and out of hotel. Ensured that hotel property was prepared for the following day. Performed safety and security checks of property and coordinated hotel resources for emergency situations.

Orlando, Florida Area

Managed overnight operations of busy resort-area hotel. Made guest reservations, checked guests into and out of hotel. Resolved guest requests and concerns. Received and posted charges and payments from hotel guests. Balanced daily hotel financials. Performed end-of-day activities and nightly computer system maintenance. Ensured that hotel property was prepared for the following day.

Fairbanks, Alaska

On-air host for afternoon Drive Time and weekend programming for Adult Contemporary radio station (KAKQ 101.1 FM). Frequently broadcast from area businesses and local events. Produced commercials for area businesses. Wrote and produced news features for sister station (KIAK AM). Assisted in operation of two sister stations as needed. Weekend show was rated #1 by Arbitron for Spring 1997 and Summer 1997.

Fairbanks, Alaska

Front Office Manager (May 1996 – October 1997)Managed operations of busy front desk and seasonal apartment rental office at Wedgewood Resort. Created and maintained training program for guest-facing staff including drivers and security personnel. Managed schedules for 24-hour hotel operation. Was on-call overnight manager, and ensured that night staff for all departments prepared the hotel for the following day. Resolved conflicts for guests and staff. Provided training and technical support to Reservations team, and acted as liaison to coordinators of visiting tour groups.Night Auditor / Guest Service Representative (October 1994 – May 1996)Received and posted charges and payments from hotel guests and apartment tenants. Answered 10-line switchboard. Made guest reservations, checked guests into and out of hotel. Resolved conflicts for hotel guests and apartment tenants. Performed nightly balancing of hotel financials including 3 restaurants, 2 gift shops, 2 lounges, 10 credit card terminals and front desk (up to 21 clerks). Performed end-of-day activities and nightly computer mainframe maintenance.

Burlington, Vermont Area

Managed operations of Novell network. Performed maintenance, system backups, and upgrades of PC workstations. Installed new PC hardware and software. Trained and supported the user community. Improved customer service by resolving outstanding issues with customer database. Assisted with creation of product catalogs, direct mail publications, and order fulfillment.

Burlington, Vermont Area

On-air program host for All-Service Radio station (Oldies/Talk/Sports) WVMT 620 AM. Broadcast live at least three times a week from area businesses and local events. Produced commercials for area businesses. Drove and operated 30ft mobile studio with 10ft trailer. Created event fliers, advertisement coupon books, and tabloid-size direct mailings. Assisted with equipment upkeep and minor transmitter repair and tuning.

Bachelor'S Degree, Journalism

Certified Auxiliary Law Enforcement Officer, Law Enforcement