Mike Rich Email and Phone Number
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A highly accomplished and enterprising Business Operations Executive with a strong background in operations management, product development, marketing, change management, and strategic planning. Proven aptitude for executing growth strategies and implementing cost-cutting measures to drive revenues and achieve record-breaking EBITDA results. A dynamic leader who leverages exemplary organizational and communication skills to spearhead cultural transformations and fulfill company objectives while maintaining industry-leading standards of excellence.KEY ACCOMPLISHMENTS:✱ 20 year track record of EBITDA improvement in successive leadership roles within Caesars Entertainment.✱ Generated 20% EBITDA improvement through restructuring of marketing programs and operational efficiency initiatives. ✱ Generated company leading customer services scores over five straight years at Horseshoe Bossier City.✱ Transformed Horseshoe Bossier City into the model for customer service excellence within Caesars Entertainment. ✱ Awarded Caesars Entertainment Excellence in Leadership.
Churchill Downs Incorporated
View- Website:
- churchilldownsincorporated.com
- Employees:
- 642
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Corporate Vice President Of Gaming OperationsChurchill Downs Incorporated Jun 2024 - PresentResponsible for Churchill Downs Incorporated gaming operations in Indiana, Kentucky, and Louisiana.
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Vice President And General ManagerChurchill Downs Incorporated Jun 2022 - Jun 2024Terre Haute, Indiana, United States
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Executive Of Operational ExcellenceGaylor Electric, Inc. Nov 2021 - Jun 2022Noblesville, Indiana, United StatesSupported Chief Operating Officer in operating a $400M annual electrical contracting business. -
Senior Vice President And General ManagerCaesars Entertainment Corporation 2019 - 2021Indianapolis, Indiana, United StatesOversaw and managed $300M+ casino and racetrack. Performed all elements of business management, including strategic planning, product development, and daily operations. Assisted with creation of strategic marketing plans and implemented cost-cutting measures that allowed property to achieve record EBITDA results from return of business post pandemic closure. -
Senior Vice President And General ManagerCaesars Entertainment, Inc. 2010 - 2019Bossier City, Louisiana, United StatesManaged two distinctly branded properties that generated $220M in gaming revenues annually and employed 1,500. Spearheaded culture transformation, which allowed Horseshoe Bossier to become service leader in all of Caesars Entertainment as measured by customers. Performed strategic planning, product development, and daily operations of both properties.Generated annual EBITDA improvement over nine-year period through creation of new marketing programs and cost reductions throughout organization. Implemented employee service program that resulted in companywide leading customer service scores within Caesars Entertainment.
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Senior Vice President And General ManagerCaesars Entertainment, Inc. 2007 - 2010Metropolis, Illinois, United StatesPerformed strategic planning, product development, and daily operations of property that generated $170M annually and employed 1,100. Implemented growth and operating strategies that tripled operating income in four-month period.
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Assistant General Manager And Vice President Of OperationsCaesars Entertainment, Inc. 2004 - 2007Council Bluffs, Iowa, United StatesManaged two distinctly branded properties that generated $270M annually and employed 1,800. Planned and oversaw $87M Horseshoe Casino capital project that included rebranding of Bluffs Run Casino and successful opening of Horseshoe Casino Council Bluffs. Performed project oversight, strategy development, and execution related to opening of new property. Developed marketing and operational strategies, which helped combined Iowa businesses grow revenues 20% and EBITDA 30% from 2004 to 2006. Implemented business plans for both properties, generating increased revenue streams.
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Vice President Of OperationsCaesars Entertainment, Inc. 2003 - 2004Topeka, Kansas, United StatesManaged and oversaw 350+ employees within multiple departments, including slot operations, table games, and marketing. Facilitated strategic development of all marketing programs. Generated budgeted revenues of $135M. Developed 2004 business plan, including strategic objectives for slot, table games, and marketing departments. Planned and oversaw implementation of gaming floor masterplan, including new slot floor design, new signage, new carpet, and overall refresh of casino.
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Director Of Casino MarketingCaesars Entertainment, Inc. 2002 - 2003East Chicago, Indiana, United StatesManaged 40+ employees within multiple departments, including executive host and player development, special events, hotel yield management, VIP services, and call reservation center. Supervised administration of all direct marketing programs, telemarketing programs, player development activities, and special events, which focused on service and growth of VIP segment. Increased hotel WPOR from $194 to $250 through improvement in hotel yield management.
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President'S AssociateCaesars Entertainment, Inc. 2001 - 2002East Chicago, Indiana, United StatesPerformed MBA rotational program.
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Senior AssociatePwc Sep 1995 - Sep 1999Chicago, IlSupervised audits from planning phases to report issuance for SEC clients in size from $175M and up. Oversaw all gaming and tribal gaming-related auditing and consulting engagements for Midwest region. Represented public gaming client in $130M debt refinancing. Instructed gaming industry training for all staff levels for PwC Midwest region.
Mike Rich Education Details
Frequently Asked Questions about Mike Rich
What company does Mike Rich work for?
Mike Rich works for Churchill Downs Incorporated
What is Mike Rich's role at the current company?
Mike Rich's current role is Operations Executive | Profitability Improvement | Customer Satisfaction | Continuous Improvement | Strategic Planning | Team Builder | Hospitality, Gaming, Consumer Services & Products.
What is Mike Rich's email address?
Mike Rich's email address is mi****@****ars.com
What schools did Mike Rich attend?
Mike Rich attended The Ohio State University - The Max M. Fisher College Of Business, Indiana University - Kelley School Of Business.
Who are Mike Rich's colleagues?
Mike Rich's colleagues are Madison J., Boris Brandon, Tom Odonnell, Amy Kirk, Lil Vegas, Lynn Pompeo, Mike Sadler.
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