Mike Roe Email & Phone Number

United States

Kalamazoo, Michigan Area

Western Michigan University

Systems Manager for the Office of the Registrar, Security Officer, LAN Manager.

Provide Network, PC and Server support for Office of Diversity and Inclusion. Setup ODI Helpdesk system, revamped website, established policies and procedures for PC use, installation and maintenance. Worked with Student Affairs to effectively transition user support to new group. Completed migration off of Novell Netware for he department. Took over STEM Software Support and completed necessary upgrades. Support multiple areas across the WMU campus.

Service provider, specializing in providing services for small businesses, local governments and organizations. Personal computer configuration , installation, maintenance and repair. Network and systems design. Network installation and cabling. Server configuration , installation, maintenance and repair. Web and database design. Web Hosting. Content Management services. IT Consulting services. I have worked with several small companies, teaching them how to maximize their web presence through websites and social media, often integrating several approaches.

Managed IT Helpdesk, PC Repair Technicians, Server Administration and Software Development/Support.

Second IT employee at new cancer research institute. Initial responsibilities included design, cost estimates, bid solicitation, vendor selection and project management for build of Data Center in a new facility. Managed contractors in setup of infrastructure systems including file, print, email, database services and backup plans. Initial infrastructure installation participated in Microsoft Early Adopter Program and won award for Microsoft North American Infrastructure Solution of the Year in 2000. Hired and developed staff to provide support services for a customer base of 250 high end users with over 50 servers. Service staff includes helpdesk services, system administration, PC workstation support and application support. Created processes and procedures to support systems and user base, established training programs and call tracking systems to support users. Set hardware and software standards and handle all corporate software licenses.Provided all initial technical support for Lawson ERP system installation and startup. Provided sole technical support for system for 2.5 years. Support other database systems including Animal Breeding Colony System.Established Application Development group and managed institute application development projects, including specimen database and development of voice activated systems. Managed participation in Microsoft .NET Rapid Deployment Program. Spoken at several conferences, including 2004 AIRI Conference, Topaz Technologies Conferences in 2004 and 2005, and Crystal Reports users groups. Consulted on IT requirements and process flow modeling with members of the Michigan Core Technology Alliance.

Master Of Arts - Ma, Educational/Instructional Technology

Bachelor Of Science (Bs), Electrical And Electronics Engineering